Manager, Last Mile Operations

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. This role offers a competitive salary range of $70,000 - $85,000, with potential for bonuses or commissions based on performance.

Responsibilities

• Oversee daily operations of contract carriers, including maintaining schedules, monitoring routes, and fostering positive relationships
• Develop and mentor staff to achieve goals; train on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate policies and procedures, including interviewing, hiring, and training employees
• Manage dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas and improve operational efficiencies through route restructuring
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations
• Ensure accurate and timely completion of all work
• Allocate and request additional resources as needed

Requirements

• Minimum 5 years of related logistics and supervisory experience
• Experience with Microsoft Office (Word, Outlook, Excel)
• Bachelor’s degree in business, logistics, or a similar field (preferred)
• Availability to work various shifts, including holidays, days, evenings, nights, weekends, and occasional travel
• Experience mentoring, training, and guiding less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen and willingness to partner with management teams

Qualifications

• Strong organizational and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in route planning software
• Knowledge of safety protocols and regulations

Skills

• Logistics and supply chain management
• Supervisory and leadership skills
• Microsoft Office proficiency
• Route planning and optimization
• Customer service and relationship building

Benefits

• Competitive pay
• Paid time off (up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, up to 15 days PTO for salaried employees)
• Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Pay

Compensation for this role is 70-85k. Actual compensation may vary based on experience and skill set.

Schedule

The role requires availability to work various shifts, including holidays, days, evenings, nights, weekends, and occasional travel.