Manager, Last Mile Operations
RXO, Inc. · Massachusetts, United States · 1 mo ago
Management$75k/yrFull-time
About the role
RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. This role offers competitive compensation starting at $75,000 with potential for bonuses or commissions, based on experience and performance.
Responsibilities
- Oversee daily operations of contract carriers, including maintaining schedules, monitoring routes, and fostering positive relationships
- Develop and mentor staff to achieve goals; train on company policies and procedures
- Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
- Ensure compliance with corporate policies and laws, including interviewing, hiring, and training employees
- Manage dispatch of contract carriers and resolve issues throughout the day
- Identify problem areas and improve operational efficiencies by restructuring routes
- Train and develop contract carriers and dispatchers to meet and exceed customer expectations
- Ensure accurate and timely completion of all work
- Allocate and request additional resources as needed
Requirements
- Minimum 5 years of related logistics and supervisory experience
- Experience with Microsoft Office (Word, Outlook, Excel)
- Bachelor’s degree in business, logistics, or a related field (a plus)
- Availability to work various shifts, including holidays, days, evenings, nights, weekends, and occasional travel
- Experience mentoring, training, and guiding less-experienced team members
- Bilingual English/Spanish (read, write, and speak both languages)
- Strong business acumen and willingness to partner with management teams
Qualifications
- Strong organizational and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in route planning software
- Knowledge of warehouse policies and procedures
Skills
- Leadership and supervisory skills
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Effective time management and multitasking skills
- Ability to work independently and as part of a team
Benefits
- Competitive pay
- Paid time off including up to 8 holidays, 2 floating diversity days, 13-15 days PTO, 40 hours bereavement leave, 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Insurance benefits including health, prescription, dental, vision, life, disability, and accident coverage
- Tuition reimbursement and adoption assistance
- Employee Assistance Program (EAP)
- Flexible spending accounts for healthcare, dependent care, and commuting expenses
- Pre-employment drug test required for conditional offers
Pay
$75,000 - $80,000 annually, with potential for bonuses or commissions based on performance
Schedule
Variety of shifts including holidays, days, evenings, nights, weekends, and occasional travel
Benefits
- Up to 13 days paid time off for hourly employees
- Up to 15 days paid time off for salaried employees
- Up to 40 hours bereavement leave
- Up to 16 hours volunteer time
- Up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Health insurance including health, prescription, dental, and vision coverage
- Disability and life insurance
- Accidental death and personal liability insurance
- Short and long-term disability insurance
- Legal services
- ID theft protection
- Critical illness and hospital indemnity insurance
- Dependent care flexible spending account
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