Manager, Last Mile Operations
About the role
As a Last Mile Operations Manager at RXO, you’ll oversee the daily operations of contract carriers, develop and mentor staff, and ensure compliance with company policies.
Responsibilities
- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports, and fostering positive working relationships with contract carriers and helpers.
- Develop and mentor staff to reach goals; train staff on company policies and procedures.
- Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
- Ensure compliance with corporate warehouse policies, procedures, and programs.
- Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
- Use route planning software to build efficient delivery routes.
- Manage the dispatch of contract carriers and resolve issues throughout the day.
- Identify problem areas, including restructuring routes to improve operational efficiencies.
- Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
- Ensure that all work is completed accurately and within established time frame.
- Manage the allocation and request of additional resources as needed.
Requirements
- At least 5 years of related logistics and supervisory experience.
- Experience with Microsoft Office such as Word, Outlook, and Excel.
Qualifications
- Bachelor’s degree in business, logistics, or a similar field (not required).
- Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.
Skills
- Mentoring, training, and guiding newer/less-experienced team members.
- Bilingual English/Spanish (read, write, and speak both languages).
- Strong business acumen with the willingness to act in partnership with management teams.
Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
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