Manager, Last Mile Operations

About the role

As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. You will leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO.

Responsibilities

• Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense
• Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards
• Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary
• Cook up all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff
• Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement
• Analyze quantitative information and apply professional judgment to resolve issues
• Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration
• Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process

Requirements

At a minimum, you’ll need 5 years of supervisory experience in logistics and/or transportation. A bachelor’s degree in Transportation, Supply Chain, or a related field is preferred. Availability to travel occasionally is required. Excellent verbal and written communication skills, along with the ability to perform complex analysis of data, processes, policies, procedures, and/or systems, are essential. Ability to quickly learn and achieve proficiency in new software applications is also important.

Qualifications

It’d be great if you also have:

• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience
• Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations

Skills

Strong leadership and organizational skills, attention to detail, and the ability to work independently and as part of a team are crucial. Proficiency in Microsoft Office Suite and other relevant software is beneficial.

Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position with flexible working hours

Benefits

Comprehensive benefits package including medical, dental, and vision plans, 401(k) retirement plan with up to 5% company match, pre-tax accounts, company-paid disability and life insurance, Employee Assistance Program (EAP), career and leadership development programs, paid time off, company holidays, and volunteer days.

What Else RXO Has to Offer

Join our talented team and be part of a company that is committed to excellence, inclusivity, and safety. We believe that diversity and collaboration are key to our success and strive to create a workplace where everyone feels valued and empowered.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.