Manager, Key Customer Accounts

Essential Functions & Responsibilities

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• PARTNERS WITH REGIONAL SALES ORGANIZATIONS TO CALL ON CORPORATE EHS, PRODUCT LINES, PURCHASING PROFESSIONALS AND TECHNICAL BUYERS TO PROCUR AN UNDERSTANDING OF BOTH LOCAL AND CORPORATE-WIDE NEEDS; WORKS WITH SALES TEAM TO SATISFY THE LOCAL CUSTOMER LOCATION NEEDS
• CALLS ON DIVISIONAL, REGIONAL AND CORPORATE EXECUTIVES TO DEVELOP A BROAD RANGE OF PROFESSIONAL SERVICES OPPORTUNITIES (EXPECTED TARGET OF $25-45 MILLION PER YEAR) AND BUILD STRONG RELATIONSHIPS WITH CUSTOMERS TO PROTECT CURRENT BUSINESS WHILE HUNTING TO EXPAND SHARE OF WALLET AT CURRENT CUSTOMERS AND WIN NEW LOGOS FOR ARCWOOD
• PARTNERS WITH SALES, MARKETING AND OTHER CORPORATE ACCOUNT MANAGERS TO CREATE A MORE FOCUSED APPROACH TO SALES INCLUDING ACCOUNT TARGETING, DEVELOPING TACTICAL PLANS, PROPOSAL OFFERINGS AND CONTRACT CREATION WITHIN THE COMPANY'S CURRENT AND NEW TARGETED CUSTOMER SEGMENTS
• UTILIZES STRONG NEGOTIATION SKILLS DURING THE EXECUTION OF AGREEMENTS AND SERVICE OFFERINGS
• MANGAGES BUSINESS SUPPORT STAFF TO MAINTAIN APPROPRIATE SCHEDULING, PROPOSAL PREPARATION, TIMELY RESPONSES TO CUSTOMER QUESTIONS AND COMPLAINTS AND ASSURES ALL ARE SATISFACTORILY ADDRESSED
• CULTIVATES POSITIVE RELATIONS FOR THE COMPANY THROUGH PARTICIPATION IN COMMUNITY AND GOVERNMENT ACTIVITIES; SERVES ON RELATED COMMITTEES AS APPROPRIATE
• REMAINS UPDATED ON ALL COMPETITORS' OFFERINGS, INCLUDING PRODUCTS AND SERVICES
• TRAINS, COACHES, MENTORS AND DEVELOPS ACCOUNT MANAGERS TO ENSURE RELIABLE AND CONTINUOUS PERFORMANCE IN ACCORDANCE WITH THE TALENT STRATEGY, SUCCESSION PLAN, AND PARTNERING PROGRAM
• DEVELOPS PROFESSIONAL PRESENTATIONS FOR DISTRIBUTION TO OUR CUSTOMERS' SENIOR EXECUTIVES
• ACTS AS A LEADER WITHIN THE COMPANY, UTILIZING THEIR VAST EXPERIENCE AND KNOWLEDGE TO IMPACT GROWTH AND MANAGEMENT OF THE PROFITABILITY OF THE ORGANIZATION
• SERVES AS A LIASON BETWEEN SALES, OPERATIONS, CUSTOMER SERVICE AND OUR CUSTOMERS
• ATTENDS AND PARTICIPATES IN SALES MEETINGS AND TRAINING PROGRAMS; REPRESENTS COMPANY AT TRADE SHOWS AND CONVENTIONS, CHAMBER OF COMMERCE AND OTHER TRADE AND PROFESSIONAL ASSOCIATIONS
• STAYS INFORMED ON MAJOR ENVIRONMENTAL REGULATORY CHANGES AND INDUSTRY TRENDS AS WELL AS COMPETITIVE CONDITIONS TO WORK WITH CUSTOMERS AND TO DEVELOP CUSTOMER SOLUTIONS AS NEEDED, REQUESTED OR IDENTIFIED
• DEVELOPS AND ACHIEVES ESTABLISHED ANNUAL SALES REVENUE BUDGET WITHIN PRIORITIZED CUSTOMER SEGMENTS
• SERVES AS A LEADERSHIP ROLE IN SUPPORTING THE TEAM AND ORGANIZATION

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws. A post-offer drug screen and background check will be required.

Physical Job Requirements