Manager, Key Account Management
About the role
C.H. Robinson is looking for a Manager, Key Account Management to join our team. In this role you will lead a team of employees who directly support your aligned customer portfolio. This dual role blends direct account ownership with people leadership. You will be responsible for coaching, performance management, and strategic oversight to enhance team effectiveness and drive customer outcomes. You will collaborate cross functionally to align internal resources, remove barriers, and deliver scalable, high-quality services. This is a great opportunity to leverage your knowledge of the transportation and logistics industry, along with C.H. Robinson’s services, technology, and processes, to retain and grow strategic accounts through integrated, multi-service solutions and strong senior customer relationships.
Responsibilities
- Own the commercial growth strategy and long-term success of a portfolio of strategic customer accounts
- Build and maintain senior-level relationships with customer stakeholders to align on goals, challenges, and opportunities
- Guide Account Managers in identifying and executing on account expansion opportunities
- Monitor account performance and health using internal tools and customer feedback to drive proactive planning
- Align account strategies with broader organizational objectives and market trends
- Own the account growth strategy and partner with the team to execute expansion plans across products, services, and geographies
- Engage with senior customer stakeholders to uncover long-term opportunities and align growth strategies with their evolving