Key Account Manager

About the role

The Key Account Manager is responsible for leading day-to-day operational execution and account support activities for The Home Depot. This role serves as a key cross-functional partner, overseeing purchase order management, item setup and maintenance, pricing execution, operational performance, and issue resolution to ensure effective customer execution and business continuity.

Responsibilities

• Manage daily purchase order execution for The Home Depot, ensuring accurate order processing, prioritization, issue resolution, and on-time fulfillment aligned with customer and business objectives.
• Oversee item setup, maintenance, and product data management within The Home Depot systems, including IDM and related retailer portals, ensuring accuracy, compliance, and timely execution.
• Manage ecommerce order flow through Rithum, monitoring exceptions, resolving order failures and shipment discrepancies, and implementing corrective actions to support service-level performance.
• Serve as the primary operational contact for purchase order, fulfillment, shipment, and compliance issues, coordinating cross-functional resolution efforts and escalating risks as appropriate.
• Execute and validate pricing, promotional, and cost updates within retailer systems, ensuring accurate implementation and resolution of pricing discrepancies, deductions, chargebacks, and invoice exceptions.
• Partner with Sales, Customer Service, Supply Chain, Operations, Distribution, and Credit teams to resolve operational challenges, improve execution, and support retailer requirements.
• Maintain and audit product, pricing, inventory, and shipment data across retailer portals and internal systems to ensure data integrity and reporting accuracy.
• Support product launches, assortment changes, promotions, and retailer initiatives by coordinating operational activities and proactively addressing execution risks.
• Analyze operational performance and recurring issues to identify process improvement opportunities, implement solutions, and enhance efficiency, compliance, and customer satisfaction.

Qualifications

• 3+ years of experience in account management, customer operations, customer supply chain, retail operations, or related roles.
• Experience supporting large retail accounts, preferably The Home Depot.
• Experience with retailer systems and e-commerce/order management platforms such as IDM, Rithum, or similar tools preferred.
• Strong understanding of purchase order management, pricing execution, retailer compliance, deductions, and operational support.
• Excellent organizational, communication, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and reporting analysis.

Skills

• Prior experience working directly with The Home Depot merchant, supply chain, or operational teams.
• Experience with THD systems such as IDM, Vendor Drill, Rithum, and Askuity.
• Experience resolving retailer deductions, fill-rate issues, and compliance-related challenges.
• Experience managing e-commerce fulfillment and retailer exception reporting.

Benefits

• Medical
• Dental
• Vision
• On-Site Clinic
• Voluntary Life Insurance
• Lab Card Program
• Group Term Life & AD&D
• Flexible Spending Accounts
• Dependent Care Flexible Spending Account
• Short-Term and Long-Term Disability
• 401(K) with Company Match
• Paid Time Off
• Tuition Reimbursement
• Education & Development
• Mental Wellness (Employee Assistance Program)
• Voluntary Benefits including Accident, Critical Illness and Hospital Indemnity Insurance