Manager, Key Accounts

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

About the role

The Manager, Key Accounts Alternate/Emerging is responsible for executing account strategy and managing retail operations across a diverse portfolio of alternate and emerging channels across multiple brands within the L'Oréal Luxe division. This role oversees accounts such as Military, Secondary, Costco, Olive Young, and New Accounts. Operating across multiple business models and playbooks, this position requires strong communication, independent execution, problem-solving, and cross-functional collaboration to drive profitability and market share.

• For those located proximate to a HQ, your role will be office based and therefore subject to the hybrid work policy of in office a minimum of 3x/week.
• For those not located proximate to a HQ, you must be within a Top LUXE Market.

Responsibilities

• Responsible for retail and net sales goals for assigned retailer and wholesale accounts
• Manage overall and individual P&Ls across assigned accounts
• Support buy negotiations in partnership with National Account Leads
• Oversee inventory management, including topline stock levels, timely ordering, and addressing low/out-of-stock situations
• Control and update stock/sales plans, product, and GWP returns
• Manage weekly, monthly, and annual forecasting and planning
• Analyze and execute growth levers using a customer-centric approach
• Partner with the CGO Business Planning team, BU O+O teams, and cross-functional teams (Marketing, Finance, Demand Planning, Education, Field) to build account-specific growth plans
• Maintain the account calendar of activities and events
• Contribute to a positive, collaborative, and high-performing team environment

Requirements

• 5+ years of related experience
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Uses knowledge of internal business issues to improve practices and procedures
• Solves complex problems; takes a new perspective using existing solutions
• Works independently, receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
• Acts as a resource for colleagues with less experience
• Analytical and creative approach to identifying opportunities and solving problems
• Financial acumen with P&L and budget management experience
• Entrepreneurial risk mentality and innovative management skills
• Proven ability to develop strategic goals, drive company sales, and achieve profit objectives
• Robust negotiation skills

Benefits

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Pay

Salary Range: $100,000 - $142,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level).

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.