Manager Key Accounts

About the role

Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions, and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs, aligns with the organization for implementation, and manages P&L. Forges strategic business relationships with NYPA customers to promote organizational awareness, profitable business, and clean energy solutions.

Leverages knowledge of the energy industry and market trends to enable customers to make informed decisions, anticipate their needs, and provide optimal solutions. Uses data analytics to review and report on customer retention, enhance relationships with high-value clients, and identify new business opportunities.

Develops medium to long-range sales plans and prepares strategies to protect, grow, and diversify relationships with a defined group of existing customers. Identifies and manages interactions with assigned customers to uncover cross-sell, upsell, and repeat sales opportunities. Resolves problems and ensures customers receive high-quality service while developing client retention and growth plans. Reviews and reports on customer retention, business opportunities, and market trends.

Responsibilities

• Leads staff to resolve day-to-day key account management issues across customer segments and informs senior management of issues requiring attention.
• Manages staff on utilizing NYPA’s power supply and grant programs to assist customers statewide.
• Ensures customers meet contractual requirements, including energy efficiency audits, job/capital investment commitments, power utilization, and contract extension processes.
• Represents NYPA at local government, business stakeholder, municipal/cooperative association, economic development, and customer meetings.
• Leads and manages a team, including performance reviews, salary administration, succession planning, and resource balancing.
• Manages the execution of formal power supply and energy services contracts.
• Ensures customers are on track to achieve their goals and develops metrics to measure success.
• Creates and facilitates regular forums for sharing information on customer needs and strategic planning.
• Actively manages performance through business lead opportunities and sales cycle status reporting for forecasting and outcome metrics.
• Advocates for customers, advises senior management on trends, challenges, and recommends solutions.

Requirements

• Bachelor’s degree required; preferred fields include Business Administration, Marketing, Finance, or Engineering.
• Minimum of 5 years of energy industry experience with a focus on customer engagement or account management.
• New economic business development experience preferred.
• Prior management or supervisory experience preferred.
• Ability and willingness to travel up to 25% within New York State.

Skills

• Knowledge of external forces impacting customer decision-making.
• Ability to articulate the customer’s perspective, influence NYPA’s interactions, and balance customer needs with delivery capabilities.
• Strong leadership, coaching, and relationship-building skills within NYPA.
• Ability to deliver engaging, informative, and well-organized presentations.
• Strategic thinking, problem-solving, and solution-selling to overcome obstacles.
• Ability to anticipate, manage, and resolve conflicts while creating value-added customer solutions.

Pay

The estimated salary range for this position is $146,000 - $182,000. The salary offered will be determined based on the candidate’s relevant experience, knowledge, skills, and abilities.