Key Account Manager

Job Summary

Black Rifle Coffee Company is expanding its wholesale business and seeks to hire a Key Account Leader to develop new partnerships with Key Accounts in the US. This role will serve as the liaison between BRCC and stakeholders for premier independent and specialty retailers, managing all aspects of the business relationship.

Job Details

• Establish and develop an all-encompassing business partnership between Key Accounts and Black Rifle Coffee Company (BRCC)

• Take a "hands-on" approach working with Key Account key stakeholders to ensure BRCC leadership and subordinate departments meet or exceed commitments of delivering quality and timely products and services

• Assess, evaluate, and gain insights on both BRCC and Key Account infrastructures to make recommendations for new business growth, as well as capture any Risk and/or Opportunities within the business relationship

• Thoroughly investigate customer experience, both positive and negative impacts, and negotiate resolutions by presenting information in a compelling and persuasive manner

• Keep Key Account stakeholders informed of developments within BRCC that may affect delivery timelines and stock levels of products

• Continually keep BRCC fully informed of important key account activities, sales metrics, and reports which would impact internal operations or executive-level decisions

• Prepare monthly Key Account reports to Operations, Sales, etc and coordinate and follow-through on any actions

• Manage deduction and accounts receivable issues to minimize chargebacks

Education and Skill Requirements

• Bachelor’s degree in relevant field preferred

• 3+ years of demonstrated experience in key account and/or vendor relationship roles

• Demonstrated experience and implementing strategic initiatives for business development

• Capable of considering the audience and adapting approach for different situations, while presenting a united front with BRCC and key stakeholders

• Proven use of vendor management software

• Strong conflict resolution skills

• Strong negotiation and collaboration skills

• Strong analytical, written, verbal, and interpersonal communication skills with ability to build strong working relationships with individuals of varying personalities

• Detail oriented with strong follow-through and ability to prioritize while handling multiple tasks

• Highly organized with focus on execution, problem solving, time management, and project management

Position Type/Expected Hours of Work/Physical Requirements

• This is a full-time position and may require long hours and may require weekend and nights work per events

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment

• Specific vision abilities required by this job include close vision requirements due to computer work, light to moderate lifting is required

• Ability to uphold the stress of traveling

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic)

• Ability to work in a confined area

• Ability to sit at a computer terminal for an extended period of time