Manager, IT Portfolio

About the role

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world. Additionally, we understand the importance of work-life balance—in 2026 Philly.com named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

Responsibilities

• Operate a single front door for technology demand: ensure every initiative enters with a clear owner, intended outcome, and risk level, and decide what the delivery system accepts.
• Route work by risk and complexity in partnership with engineering leaders; manage capacity and work-in-process; bring evidence-based continue/stop recommendations to the CIO.
• Own the consolidated IT budget process — OPEX and CAPEX forecasting, variance analysis, and capitalization treatment — and the shared-services and portfolio budget lines.
• Manage consultant contracts, renewals, and purchase workflows; own IT procurement governance; run vendor performance scorecards and commercial relationships.
• Deliver outcome and benefits reporting that connects delivered work to business value for executive audiences — assembled automatically, narrated by you.
• Lead a small blended team of employees and consultants spanning business engagement and project delivery, developing people while streamlining the work itself.

Requirements

• 8+ years in IT portfolio, program, or delivery management, with at least 3 years managing teams — including blended employee/consultant teams.
• Hands-on experience designing and operating agent-based AI workflows for business processes (intake triage, report assembly, analytics) — beyond personal-productivity use of AI tools.
• Demonstrated command of IT budgeting (OPEX/CAPEX), vendor and contract management, and executive-level reporting.
• An evidence instinct: you trust metrics drawn from systems of record over status decks, and you build reporting that keeps itself honest.
• Executive-grade communication and facilitation, and the judgment and diplomacy to lead organizational design work involving established colleagues.
• Experience redesigning or standing up a function, including workforce planning and sourcing transitions preferred.
• Lean/flow-based delivery experience; business analysis background preferred.

Skills

• AI-First Delivery Orientation
• Portfolio and Financial Management
• Experimental mindset
• AI Fluency
• Resource Planning
• Business Analysis
• Decision Making
• Communication
• Relationship Building
• Prioritization and Time Management
• Enterprise Perspective
• Vendor and Contract Management
• Leadership
• Strive to reflect our five cultural values in all efforts: Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing

Benefits

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!