Manager In Training (Full Time)

Summary

The Manager in Training assists the Store Manager with overall operations and administrative duties, is knowledgeable across all product areas, and helps achieve store goals and initiatives. This role promotes sales and promotions, creates a unique customer experience, and assumes supervisory control in the Store Manager’s absence.

Department: Operations | FLSA Status: Non‑Exempt | Reports To: Store Manager

Essential Duties and Responsibilities

• Assist the Store Manager in controlling store assets and establishing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store when the Store Manager is absent.
• Provide knowledge and guidance to employees and customers across all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to complete departmental responsibilities and standards.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and train in the Store Manager’s responsibilities.
• Deliver extraordinary customer service as outlined in the customer service manual, assisting multiple customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett | City Gear.
• Practice and uphold all company policies, procedures, and standards from the operations, personnel, visual, and customer service manuals.
• Protect company assets and financial information by ensuring accurate internal controls and reporting potential fraud risks.

Supervisory Responsibilities

• Supervise employees in the Store Manager’s absence.
• Carry out supervisory duties in accordance with organizational policies and applicable laws.
• Interview, train, plan, assign, direct work, and resolve problems for staff.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and meet overall goals and profit targets.
• Self‑starter with initiative to take on important tasks without prompting.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Team‑player passionate about outstanding customer service and merchandise sales.

Pay

Hourly rate: $10.35