Manager, Implementation (MANTL)

About the role

The Manager of Business & In-Branch Implementations is responsible for delivering complex, relationship-defining implementations within the Alkami portfolio, including Business Omni, in-branch, and specialty account types. This role requires a deep understanding of financial institution workflows and retail branch environments.

Responsibilities

• Own the delivery of Alkami's Business Omni, in-branch, and specialty account type configurations from kick-off through go-live, ensuring clients meet their commitments on time and with high quality.
• Develop and document repeatable, scalable implementation methodologies across account types while creating the structured process layout needed for growth.
• Hire, develop, and lead a team of Implementation Managers and specialists, starting hands-on to build a high-functioning, self-sufficient team aligned with Alkami's leadership expectations.
• Create visibility into project status, risk, and pacing for internal stakeholders and clients.
• Serve as an escalation point and trusted advisor for banks and credit unions navigating complex onboarding implementations, bringing clarity and confidence.
• Work closely with Product, Engineering, Customer Success, and Support tracks to unblock deployment issues, feed back learnings, and advocate for client needs.
• Operate as a key member of the Implementation leadership team, working alongside peer managers for Online/Consumer and Large Bank tracks.

Requirements

• 3–5 years of experience in software implementation, project management, or technical delivery, preferably in a SaaS or fintech environment.
• Direct experience working inside a bank or credit union, understanding operational realities and retail branch environments.
• Hands-on experience with account opening software, either as a bank employee, implementation consultant, or vendor.
• Structured, process-oriented mindset to build runbooks rather than just follow them.
• Strong written and verbal communication skills to clearly set expectations with both financial institution executives and internal stakeholders.
• Willingness to travel to customer sites as needed.

Qualifications

• Familiarity with DNA, IBS, Symitar, or other major core banking systems is preferred.
• Prior experience building or rebuilding an implementation process or team from scratch is a plus.

Benefits

Alkami offers a remote-first environment, unlimited paid time off, a 401(k) with employer match, and more. The company is also committed to diversity and inclusion, offering an equal opportunity workplace and prohibiting discrimination and harassment of any kind.

Pay

The salary range for this position is $126,500 - $157,000.