Implementations Manager (MANTL)

About the role

As an Implementation Manager at Alkami, you will own the end-to-end implementation experience for banks and credit unions, guiding them from kickoff through successful launch and measurable time to value. You will become a subject matter expert across the MANTL product suite and serve as a trusted advisor to client executives, project leads, and operational stakeholders.

Responsibilities

• Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals
• Develop and manage comprehensive project plans, timelines, and risk mitigation strategies
• Drive accountability across internal and external stakeholders to maintain project momentum
• Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience
• Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences
• Identify and proactively mitigate implementation risks, escalating appropriately when needed
• Ensure a smooth transition to post-launch support and long-term account ownership
• Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction

Requirements

• You thrive in complex, client-facing enterprise environments with multiple stakeholders and competing priorities
• You operate with a strong ownership mentality and are comfortable leading in ambiguous situations
• You are analytical and structured, with the ability to break down ambiguity into clear execution plans
• You have a strong track record of leading software implementations and driving adoption
• You balance technical fluency with executive-level communication
• You proactively identify risks and develop mitigation strategies before issues escalate
• You are resilient and adaptable, adjusting plans as needed while maintaining forward momentum
• You are passionate about delivering exceptional client experiences and improving how teams operate at scale

Qualifications

• 3+ years in a client-facing delivery, implementation, or technical project management role
• Experience implementing enterprise SaaS solutions
• Experience in fintech, banking, or other regulated financial services
• Experience partnering with technical teams (engineering, product, integrations)
• Strong written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences
• Demonstrated ability to manage multiple complex projects simultaneously

Preferred Qualifications

• Knowledge of the bank or credit union deposit account opening and loans origination processes
• Prior experience as a Technical Project Manager, Engagement Manager, or similar delivery-focused role
• Familiarity with Monday.com, JIRA, or similar project management tools
• Experience working with enterprise financial institutions
• Technical aptitude with an understanding of web applications (JSON, XML) and APIs (REST, SOAP)

Benefits

Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Pay

The salary range for this position is: $100,000 - $120,000

Recruitment Process

We are not looking for outside recruiting firms to help us in this search.

Equal Opportunity Employer

Alkami is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.