Implementations Manager

Overview

The Implementations Manager is a member of the Client Services organization, which includes Sales, Client Delivery, Account Executive, and Relationship Management teams. This role is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, leading configuration and launch tasks, and acting as a Client Delivery implementations manager, escalation point, and technical collaborator for the entire organization.

This individual acts as a technical collaborator, ensuring all team members receive the necessary information to complete projects accurately and on time. They coordinate and participate in meetings, communicate clearly, and manage associated project plans while providing high-level internal and external customer service.

Responsibilities

• Manage complex client implementations and projects
• Act as a Subject-Matter Expert (SME) on products and services
• Document and improve the department's project delivery standards
• Proactively and regularly outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
• Obtain and share key insights with clients and internal teams
• Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors

Essential Skills And Experience

• Bachelor’s degree or equivalent in relevant work experience
• Minimum 3 years project management, preferably within payments
• Minimum 2 years leading or managing corporate initiatives
• Minimum 1 year card processing, issuing, or loyalty/rewards
• Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

Preferred Skills And Experience

• Experience in Financial services, card payments and / or issuing, or rewards and loyalty
• Experience in Implementations and/or project management
• Shown success in effectively driving and delivering projects
• Familiarity with Jira and Confluence for project tracking and documentation
• Experience with Salesforce or other CRM systems
• Ability to represent technical delivery tasks to non-technical and/or business resources

Key Competencies and Attributes

• Reliable execution and articulation in documentation, presentation, and proactive outreach
• Application of project management methodologies to oversee and coordinate multiple projects simultaneously
• Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment
• Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions
• Ability and desire to become subject-matter expert for company's products and services
• Strict adherence to detail and strong organizational skills
• Highly collaborative partner capable of engaging and coordinating effectively with diverse teams

Work Arrangement

This hybrid role requires onsite reporting Tuesday-Thursday weekly. National remote opportunities require residency in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI. Physical Requirements: Sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties

• Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice.

About AmpliFI

At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities, and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits And Perks

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment

About Us

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.