Implementation Manager

About the role

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other. Associates look forward to coming to work each day. Every associate matters and makes a difference. It is truly a culture like no other.

Position located in the Eastern or Central Time Zone with close proximity to a major airport. Significant travel and schedule flexibility are mandatory; candidates must be able to travel nationally to client hospitals and to the Central Office in Indianapolis. Relocation and immigration sponsorship are not available for this role.

Responsibilities

• Manages mid-to-large market sized new customer implementation projects.
• Assemble and direct cross-functional teams to develop and implement client-specific clinical engineering service programs.
• Facilitate all customer facing implementation meetings, startup meetings and continuing education to the TRIMEDX program for the clinical and administrative staff within new client sites.
• Meet with clients to evaluate program current state and identify implementation needs and site-specific objectives.
• Effectively create and manage timeline for each implementation task (Inventory Validation, Planning Preparation, Customer Conference Calls, Orientation Coordination, Go-Live for RSQ, Client Experience Center, ISP validation, resource planning, service contract analysis and internal coordination of all business units).
• Convert site from existing program to TRIMEDX Medical Equipment Management program (policies, MEMP, service documentation process, EOC reporting process, etc.).
• Manage all aspects of the contract reconciliation process for all new customers.
• Serve as project manager or project participant on corporate-wide continuous improvements initiatives and cross-functional projects.
• Work on special continuous improvement projects.
• All other duties as assigned.

Skills

• Minimum 5 years of experience in a customer facing operations support role.
• Previous experience with continuous improvement, lean, or six sigma initiatives.
• Minimum of 1-2 years of experience leading cross-functional teams.
• Minimum of 1-2 years of experience operating in an industry such as hospital and medical equipment.
• PMP or other project management certifications preferred.
• Project management skills including coordination, communication and adherence to budget and completion goals, prioritization and troubleshooting.
• Demonstrated knowledge of hospital and medical equipment industry.
• Demonstrated knowledge of processes and procedures related to equipment service management.
• Demonstrated knowledge of Joint Commission and other equipment-related regulations.
• Demonstrated knowledge of Microsoft Office and service management software.
• Strong customer relationship skills; including strong written, verbal and presentational communication skills.
• Strong management skills and action orientation.
• Ability to build quick rapport and credibility with all levels of personnel including healthcare executives and leadership.
• Ability to gather and analyze information and implement solutions.
• Ability to deal effectively with diverse roles, backgrounds and expectations.
• Ability to demonstrate the TRIMEDX core values through all work activities.
• Ability to influence others into action.

Education

• Bachelor’s degree or equivalent experience in a related field required
• MBA preferred

Benefits

• Health/dental/vision
• HSA/FSA
• Matching retirement plans
• Paid vacation and parental leave
• Adoption/infertility assistance