Manager III, Customer Engineer - (M3)

About the Company

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Our work advances the world’s technology.

What We Offer

• Salary: $88,000.00 - $121,000.00
• Location: Chandler, AZ

A supportive work culture that encourages learning, development, and career growth. We empower our team to push boundaries and drive innovative solutions while fostering personal and professional growth. Comprehensive benefits supporting health, wellbeing, and work-life balance.

Description

Manages professional employees (typically B/E band) and/or supervisors. Accountable for the performance and results of a team within a job family. Adapts business unit, department, site, or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures, and business plans with guidance from management. Provides technical guidance to employees, colleagues, and/or customers.

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start-up, warranty, service agreements, paid service).
• Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start-ups in terms of time and cost requirements.
• Manages local inventories and RMA procedures.
• Maintains DSO (Days Sales Outstanding) according to goals.
• Manages system start-up and warranty costs under reserve.
• Ensures customer satisfaction with company service and system performance.
• Interviews, hires, and trains customer engineers to support regional business.
• Ensures employee satisfaction through communication, goal-setting, training, and career development.
• Ensures appropriate safety practices among customer engineers.
• Develops customer engineer skills and identifies managerial or specialist talent.
• Escalates system downtime according to valid procedures to ensure quick return to service.
• Reports in a timely and accurate manner as required.
• Achieves guaranteed uptime and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement, and empower the workforce.
• Adheres to Applied Materials' global Standards of Business Conduct, demonstrating ethical conduct and core values.

Requirements

• Bachelor’s Degree
• 7 - 10 years of relevant experience

Skills & Expertise

• Functional Knowledge: Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of related job families.
• Business Expertise: Applies understanding of the industry and how own area contributes to achieving objectives.
• Leadership: Manages a generally homogeneous team; adapts plans and priorities to meet service and operational challenges.
• Problem Solving: Identifies and resolves technical, operational, and organizational problems.
• Impact: Impacts service levels and the team’s ability to meet quality, volume, and timeliness objectives.
• Interpersonal Skills: Guides, influences, and persuades others internally and externally.

Schedule

• Full-time
• Travel: Yes, 20% of the time