Manager III, Customer Engineer (M3) - PDC

About the role

As a Manager III, Customer Engineer (M3) - PDC, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

Success Profile

• Problem Solver
• Communicator
• Collaborative
• Industrious
• Results Driven
• Trustworthy

Culture Points

• Core Values: Most Valued Partner, Winning Team, Responsibility & Integrity, World Class Performance
• Global Environment: Commitment to renewable energy and environmental responsibility
• Employee Engagement: Access to over 30 employee resource groups and global community involvement
• Career Growth: Innovative projects, comprehensive training, mentorship, and mobility opportunities

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
• Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through:
• communication of business progress and all related action.
• setting goals and controlling achievements.
• establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to:
• reduce cycle time
• drive continuous improvement of technical performance
• empower the work force

Functional Knowledge

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.

Business Expertise

Applies understanding of the industry and how own area contributes to the achievement of objectives.

Leadership

Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.

Problem Solving

Identifies and resolves technical, operational and organizational problems.

Impact

Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.

Interpersonal Skills

Guides, influences and persuades others internally in related areas or externally.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: Yes