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Jobs · OTHR · Oregon

Customer Engineer III

Applied Materials · Portland, OR · 1 wk ago
OTHR$37–$51.2/hrFull-time

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. You will train and mentor junior engineers and coordinate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

  • Install, maintain, and upgrade customer equipment
  • Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
  • Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
  • Train and mentor junior Field Service Engineers
  • Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • Coordinate and communicate directly with customers
  • Fulfill additional duties, as assigned

Requirements

  • Completion of an Associate degree, military technical training, field service experience, or trade certification
  • 4-7 years of work experience in semiconductor industry or other equipment support industry
  • Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
  • Strong knowledge of hand tools and their appropriate usage, including digital multimeters
  • Effective written and verbal communication skills
  • Basic knowledge of Microsoft Excel, Word, and PowerPoint
  • Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
  • Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements

  • Extensive walking and standing for extended periods of time
  • Working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height
  • Lifting up to 35 lbs.
  • Ability to distinguish between colors and work with electricity
  • Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
  • Use of hand and power tools
  • Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields (clean room environment)

Pay

$37.00 - $51.20 per hour

Schedule

  • Full time
  • Travel: Yes, 10% of the time
  • Relocation eligible: Yes

Benefits

Applied Materials offers a comprehensive benefits package, including programs and support that encourage personal and professional growth. Candidates may also be eligible for participation in a bonus and stock award program. Learn more about our benefits on our Careers website.

Additional Information: The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and internal equity.

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