Customer Solutions Engineer III

About the role

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

Responsibilities

• Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for millions of users, empowering both customers and support agents.
• Provide guidance on technical and architectural aspects of workflows to different stakeholders from the conceptual phase to delivery, partnering with product engineering teams to accelerate API development and retrofits to increase workflow throughput.
• Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and issues.
• Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows.
• Help the team to optimize live workflow solutions to maximize business impact and the user experience.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
• 3 years of experience in application or system development.
• Experience working with systems (e.g., Linux, Unix, Windows).
• Excellent problem-solving approach and strong investigative skills.
• Excellent communication, project management, and leadership skills, with experience managing multiple stakeholders and workstreams.

Qualifications

• Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). Experience troubleshooting technical issues for internal/external partners or customers.

Skills

• Strong understanding of client-side web technologies (HTML, CSS, JavaScript, HTTP).
• Experience with one or more programming languages (Java, C/C++, Python).
• Experience with databases, data analysis, and scripting using SQL/MySQL.
• Experience with application or system development.
• Experience with systems (Linux, Unix, Windows).
• Excellent problem-solving and investigative skills.
• Excellent communication, project management, and leadership skills.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits