Customer Engineer III

About the role

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems
• Coordinate with factory personnel and internal technical resources to complete customer‑required activities and system support
• Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management
• Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence
• Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers)

Requirements

• Completion of an Associate degree, military technical training, field service experience, or trade certification (Bachelor’s degree preferred)
• 4‑7 years of work experience in the semiconductor industry or other equipment support industry
• Experience with vacuum‑based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software controls
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Must be able to work in a clean‑room environment
• Able to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols

Skills

• Proficiency with hand tools and digital multimeters
• Strong written and verbal communication
• Basic proficiency in Microsoft Excel, Word,