Manager I - Operations

About the Company

On the Go has elevated the dining and retail experience for travelers by bringing together world‑class hospitality, award‑winning dining concepts, and forward‑thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, the company is fueled by a passion for creating exceptional guest experiences and invests in its Crewmembers.

Our values—Care, Continuous Improvement, Quality, and Teamwork—guide how we serve guests and support each other, fostering an inclusive, safe, and uplifting workplace.

Why This Job Is a Big Deal!

An OTG Manager powers day‑to‑day operations and drives operational excellence with every shift. The role leads a crew to ensure service is sharp, high‑energy, and exceptional, while keeping guests happy, budgets tight, and safety and quality standards sky‑high.

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full‑service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top‑tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard‑free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications

• Hospitality degree preferred.
• 3–5 years in management, full‑service restaurants or retail (bonus points for multi‑unit experience).
• Stellar communication skills that keep teams aligned and guests impressed.
• Proficiency in Microsoft Suite.
• Flexibility to work early mornings, nights, weekends, holidays, and weather‑related days.

Pay

$60,000 – $65,000 per year

Schedule

Flexible schedule including early mornings, nights, weekends, holidays, and weather‑related days.