General Manager I - Operations

Responsibilities

• Promote an attitude of pride, cooperation, and success in the Unit
• Accountable for the ordering process and overall unit budgets in the unit
• Accountable for all cost and sales projections on a weekly basis
• Ensure cost-effective and efficient staffing and adherence to labor budgets
• Accountable for unit scheduling managers as well as crewmembers
• Provides leadership to the managers and crew members in the Unit
• Accountable for establishing and maintaining high standards for food quality and customer service
• Directs the managers and crew members to achieve company standards
• Administers and follows-up management and crew member training
• Sets assignments and defines areas of responsibility for the managers, establishing and setting deadlines
• Directs the team toward achieving the Unit's financial goals
• Maintains a positive work environment for both the management team and staff
• Provides a workplace free from hazards, following all safety policies set forth by the company
• Accountable for leading the recruitment of FOH staff
• Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
• Oversees CIBO Markets in assigned quadrants

Qualifications

• Degree in hospitality or culinary field is preferred
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• 1 – 3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background and fine dining experience are a plus
• Commitment to service of customers, crew, co-workers, and management
• Demonstrated dependability, personal drive, and leadership, ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Able to train, delegate, coach, and aid in the development of crew members
• Excellent verbal and written communication skills