Manager I, Operations

Under general supervision, this position oversees a single site/account or fleet, including support personnel and drivers. The role optimizes company assets by monitoring revenue and costs through effective budget analysis and prioritizes customer satisfaction through problem-solving, communication, and relationship building. Typically located on-site at the customer's facility, the position requires flexibility in scheduling, including day shifts, night shifts, and weekend shifts.

Responsibilities

• Promote, manage, and maintain a positive work environment to improve operational efficiency, employee engagement, and driver retention.
• Create and execute plans for forecasted freight volumes and power/equipment needs; adjust capacity to ensure seamless fleet/carrier and equipment coverage.
• Train on and audit all processes and procedures for day-to-day operations while identifying and implementing process enhancements.
• Communicate with customers, internal departments, and team members to resolve operational issues throughout the day and when on call.
• Manage assigned fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.
• Oversee financial performance, including cost control, expense management, and maximizing profitability; evaluate and present design versus actual data analysis for customers.
• Compile reports on operational, financial, and service metrics; monitor and resolve deviations from key performance indicators.
• Ensure fleet compliance with all Safety and DOT training; partner with internal personnel to address specific safety needs for fleets or drivers.
• Facilitate employee training and development; monitor performance progress to promote, engage, and retain employees through evaluations, development plans, and recognition programs.
• Serve as the primary point of contact for assigned customers/ramp to provide exceptional service and ensure trouble-free account safety, efficiency, and profitability.
• Provide input in annual budget creation, audit current-year performance against budgeted expenses, and provide feedback to stakeholders on required updates.

Requirements

• High School Diploma/GED with 3-4 years of supervisory experience or military equivalent OR Bachelor’s Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 1-2 years of supervisory experience and/or military equivalent.
• Valid driver’s license with a clean motor vehicle record as per company standards.
• Ability to work across multiple shifts, including nights and/or weekends if needed.
• Willingness to travel to account, customer, and company event locations when applicable.

Preferred Qualifications

• Ability to process information with high accuracy.
• Skill in anticipating, recognizing, and resolving conflicts at individual, group, or situational levels.
• Ability to analyze situations accurately and make productive decisions based on informed judgment.
• Adaptability to changing environments.
• Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Ability to meet or exceed team/driver needs and provide excellent service.
• Effective communication skills across various mediums.
• Ability to develop and track challenging goals that support business strategies.
• Knowledge of business metrics and Key Performance Indicators (KPIs).
• Ability to form and manage effective teams.
• Understanding of resources required to achieve business objectives and the ability to plan, mobilize, and distribute them effectively.

Pay

Expected starting pay range for this position is between $70,000 - $87,500. Compensation factors may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance, short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave along with two weeks of paid parental leave.
• Six paid holidays annually.