Operations Manager I

About the role

Lead and direct all operations of the Fulfillment Center of about 5 employees. Design and implement the facility plan to optimize cost, quality, and safety. Manages daily activities of a fulfillment center. Responsible for identifying and building a leadership team that monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors. Ensures that all company policies, regulatory requirements and safety requirements are enforced.

Responsibilities

• Lead and direct all operations of the Fulfillment Center of about 5 employees.
• Design and implement the facility plan to optimize cost, quality, and safety.
• Manage daily activities of a fulfillment center.
• Identify and build a leadership team that monitors inventory integrity, minimizes loss, and manages expenses to maximize revenue.
• Ensure goods are received, stocked, and dispatched on time meeting customer satisfaction.
• Evaluate freight services, negotiate contracts, and manage relationships with chosen vendors.
• Ensure all company policies, regulatory requirements, and safety requirements are enforced.
• Lead or guide individuals and teams to meet company strategy and goals.
• Act as Human Resource liaison for Fulfillment Center employees.
• Work closely with leadership to establish and achieve facility goals from a cost and productivity standpoint.
• Establish and maintain relationships with both internal and external customers.
• Provide FC Network support when needed (may include travel).
• Create a positive work environment that promotes creativity, teamwork, and recognition.
• Establish, support, promote, and participate in network, facility, and departmental activities designed to strengthen and improve morale, teamwork, and improve the overall work environment.
• Responsible for safety performance of the location.
• Work with FC Leadership Team to provide various training programs to enhance employee skills and acquire new knowledge and skills.
• Identify high potential candidates that will build the bench strength of the FC and develop these individuals.
• Collaborate with leaders for all staffing functions (recruiting, hiring, assignment of duties, training, personnel development and performance reviews, salary administration, promotions and transfers, and disciplinary action including termination).
• Mentor employees, measure performance, and complete regular performance reviews.
• Resolve employee issues in an effective and consistent manner.
• Plan, direct, and control activities of the facility department from receiving, put away, picking, and shipping.
• Ensure all orders received before order cut-off are processed and shipped according to customer requests.
• Analyze the daily receiving and put away status on hand.
• Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement.
• Manage and monitor all activities of inventory control and maintenance.
• Communicate the facility goals for cost, quality, and safety to the FC staff, which includes Department Managers, warehouse and office personnel.
• Using extensive knowledge of fulfillment operations and organizational expertise, develop the understanding and capabilities of the FC team to accomplish these goals.
• Report to Area Manager or Director of Region Operations and provide regular location updates.
• Ensure regulatory compliance with Federal, State, and Local laws, including EEO, AAP, FDA, EPA, DOT, and OSHA.
• Ensure compliance with all Patterson Companies,