Manager, Hendrick Clinic Access Center

Job Summary

Provides leadership and direction for ongoing process improvement, change management through interdisciplinary work across settings, and collaboration with all departments related to the call center and authorization team. Through multi-disciplinary teamwork, promotes quality and integration with other disciplines and services to meet established organizational goals. Coordinates and communicates changes in workflows and process standardizations to improve compliance and operational efficiency.

Job Requirements

• Minimum Education: Bachelor’s Degree
• Minimum Work Experience: 3-5 years healthcare management experience, experience with project management

Required Skills, Knowledge, and Abilities

• Ability to carry out obligations and duties of position
• Demonstrated advocate of quality and cost effective care
• Demonstrated interpersonal skills
• Excellent human relations and oral/ written communication skills
• Maintains professional appearance and decorum at all times
• Requires ability to handle confidential information
• Strong commitment to religious values of the institution
• Strong communication and organizational skills
• Develops program indicators
• Interdepartmental communication
• Prominent written and editing skills
• Team building, team selection
• Employees has some financial responsibility
• Powerpoint
• Excel