Health Center Clinic Manager

About the role

Elica Health Centers is dedicated to providing exceptional healthcare services to underserved communities. We offer a variety of programs including Community Health Clinics, Health on Wheels, and a Resource Center.

Responsibilities

• Manage patient flow and clinic operations
• Ensure compliance with policies, procedures, safety, infection control, and HIPAA regulations
• Support, train, mentor, and supervise staff, volunteers, and students
• Ensure providers are supported by qualified clinical personnel and staff practice within their scope
• Manage clinical and office materials, supplies, equipment, and EHR systems
• Maintain accurate payroll, staff schedules, provider templates, and timecards
• Coordinate clinical duties to maintain high-quality patient care and positive employee engagement
• Handle patient inquiries, complaints, and follow-up calls
• Prepare the clinic for audits and ensure readiness of equipment, supplies, and staff training/certifications
• Conduct staff meetings, check-ins, and performance reviews; provide coaching as needed
• Oversee special programs (EWC, CHDP) and ensure required documentation and compliance
• Represent the organization in the community and participate in organizational initiatives and projects
• Perform other duties as assigned, including backup coverage for staff positions as needed

Benefits

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage
• Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions
• Coverage options are available for individual and family tiers
• Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Requirements

• Bachelor's degree in Healthcare Administration or equivalent experience
• Knowledge in healthcare operations and technologies
• Excellence in conflict management and problem solving
• Excellent organizational skills
• Excellent leadership skills
• Ability to maintain records and files
• Knowledge of modern office equipment
• Ability to operate a personal computer
• Ability to maintain confidentiality
• Current CPR certification required
• Training and HIPAA knowledge is a must

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date

Compensation

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualifications.

Physical Requirements and Work Environment

• The work environment is characteristic of the healthcare facility environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to sit; use hands to handle or lift.
• The employee is also required to stand; walk; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• The employee must also possess hearing and speech to communicate in person and over the phone.
• The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.