Health Center Manager

About the role

The Health Center Manager at Planned Parenthood of Central and Western New York (PPCWNY) is responsible for overseeing the delivery of high-quality healthcare services to all PPCWNY patients. The role involves maintaining accurate records, ensuring compliance with regulations, and leading a team.

Responsibilities

• Maintains accurate medication and medical device inventory count and EHR documentation for billing compliance
• Collaborates in pharmacy reviews and applies quality improvement activities
• Conducts direct observations of clinical staff to ensure adherence to PPCWNY standards
• Reviews or assigns the review of medical charts for accuracy and completeness
• Maintains a working knowledge of federal and state laws and regulations, and ensures compliance with PPFA standards, OSHA, CLIA, Title X, DOH regulations, Board policies, and other applicable regulations
• Consults with the Compliance, Quality, & Risk Management (CQRM) Department as needed
• Provides data to Senior Leaders as requested
• Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules

Requirements

• Education: Bachelor’s degree in health care administration, business, public administration, management, or a related field preferred
• Experience: 3 to 5 years of management or supervisory experience OR a minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan. Experience managing a multi-provider clinic is preferred
• Knowledge, Skills, & Abilities: Demonstrated ability to maximize patient flow and throughput efficiency, excellent written and verbal communication skills, exceptional organizational skills, proficiency in Microsoft Office Suite and electronic health record/practice management software, ability to maintain confidentiality and ensure compliance with HIPAA regulations, effective communication in two or more languages preferred, commitment to PPCWNY’s mission, vision, and values, and a commitment to serving a diverse client base

Qualifications

• Education: Bachelor’s degree in health care administration, business, public administration, management, or a related field preferred
• Experience: 3 to 5 years of management or supervisory experience OR a minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan. Experience managing a multi-provider clinic is preferred
• Knowledge, Skills, & Abilities: Demonstrated ability to maximize patient flow and throughput efficiency, excellent written and verbal communication skills, exceptional organizational skills, proficiency in Microsoft Office Suite and electronic health record/practice management software, ability to maintain confidentiality and ensure compliance with HIPAA regulations, effective communication in two or more languages preferred, commitment to PPCWNY’s mission, vision, and values, and a commitment to serving a diverse client base

Benefits & Compensation

At PPCWNY, we offer competitive compensation and an extensive benefits package including:

• Competitive salary ranging from $65,436.80 to $75,753.60 per year
• Generous Paid Time Off
• 10 paid holidays
• Affordable medical, dental, and vision options
• Health Savings Account or Flexible Spending Account
• 401(k) with match
• and much more!

Working Conditions

Standard health center environment, well-lit/ventilated, physical requirements include sufficient mobility to perform essential functions with or without accommodation, ability to lift up to 25 pounds, and potential extended periods of sitting.

Work Schedule

This is a full-time, 40-hour a week position with a regular schedule of Monday through Friday, with occasional evenings and weekends.