Health Center Manager

About the role

Planned Parenthood Great Plains is expanding access to care in Louisiana, with telehealth services expected to launch later this summer and in-person care planned to return to New Orleans later this year. Care in Louisiana will be provided by Planned Parenthood of Arkansas and Eastern Oklahoma (PPAEO), part of the Planned Parenthood Great Plains network of care. PPAEO seeks a full-time Health Center Manager to work collaboratively with an Advanced Practice Clinician and VP of Health Service Operations to achieve high patient satisfaction and clinic productivity.

Responsibilities

• Hires, trains and coaches all staff who deliver sexual and reproductive services.
• Affirms that staff is adequately trained according to PPFA and PPAEO guidelines.
• Schedules staff to ensure adequate coverage in all clinic areas.
• Performs multiple clinic functions in case of staffing shortages.
• Maintains clinic flow and strives to maximize efficiencies and productivity.
• Integrates front office operations with the patient service areas.
• Works proactively to minimize patient wait time.
• Affirms the highest level of customer service by regularly monitoring and measuring outcomes.
• Affirms accurate and timely billing of patients and collections.
• Understands basic principles of managed care contracts.
• Compiles financial data and other statistical reports required by guidelines or requested by management.
• Ensures accurate and timely reconciliation, cash handling, and bank deposits.
• Generates end of month reports.
• Affirms appropriate maintenance of the clinic and facility.
• Maintains inventory of clinic supplies and medications and orders as needed.
• Creates and maintains an atmosphere of teamwork and high staff morale.
• Effectively models positive customer services and is responsive to client’s needs and concerns.
• Analyzes monthly financial reports and statistical data along with the Vice President of Health Services to identify and implement schedule changes and other adjustments that improve patient care and to ensure productivity standards are met.

Qualifications

• Education and Experience: Bachelor’s Degree (B.A.) from a four-year college or university and one to three years related healthcare experience or equivalent combination of education and experience. Supervisory experience in a health or clinical health care settings.
• Electronics Health Records (EHR) experience.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of three years supervisory experience preferred.
• Experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities.
• Epic EHR experience.

Pay

$60,000 - $65,000 a year

Schedule

37.5 hour work week

Benefits

13 paid holidays

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP's mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers, and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to justice, equity, diversity, and inclusion when we demonstrate and expect transparency and accountability. We educate and support the development of our PPGP community, practice effective communication, foster trust by being responsive to the needs of our PPGP community, demonstrate the use of inclusive practices, display the ability to cultivate belonging.