Manager, Healthcare Technology Applications

Responsibilities

• Oversee day-to-day management, configuration, optimization, and support of MedVet’s healthcare applications.
• Prioritize enhancement requests, defects, and projects based on business impact.
• Maintain a strategic roadmap for clinical applications aligned with enterprise goals.
• Lead, mentor, and develop a team of Healthcare Technology Analysts.
• Ensure high team engagement, productivity, and collaboration across hospitals and departments.
• Understand specialty and emergency clinical workflows and ensure applications are configured to reduce clinician and technician burden.
• Lead optimization efforts to improve documentation, charge capture, diagnostic workflows, care coordination, and clinical throughput.
• Oversee creation of standardized workflows, templates, and configuration that drive consistency across hospitals.
• Ensure availability, stability, and performance of clinical systems, meeting or exceeding defined SLAs.
• Collaborate with IT infrastructure, cybersecurity, and data teams to maintain secure, compliant, and interoperable systems.
• Manage vendor relationships, contracts, upgrades, and escalations.
• Partner with hospital leaders on successful go-lives, stabilization, and continuous improvement.
• Oversee development of training programs, job aids, and onboarding for clinical systems.
• Build strong relationships with hospital teams to understand needs, collect feedback, and drive satisfaction.
• Manage relationships with key application vendors, ensuring accountability for performance, support SLAs, issue resolution, and delivery of enhancements.
• Evaluate new capabilities and ensure alignment with MedVet’s technology strategy and clinical needs.

Requirements

• A minimum of 5+ years of experience in clinical applications, EMR/PIMS support, or healthcare technology.
• Bachelor’s degree in healthcare administration, computer science, information systems, business, or related field.
• 2+ years leadership or team management experience.
• Strong understanding of clinical workflows, EMR/PIMS functionality, and healthcare operations preferred.
• Experience planning, managing, and delivering application projects.
• Technical proficiency with SQL, integrations, data structures, or workflow automation tools.
• Excellent communication, leadership, and relationship-building skills.

Qualifications

• Experience with PIMS/EHRs.
• Experience in specialty and emergency veterinary healthcare or advanced human healthcare environments.
• Process improvement expertise (Lean, Six Sigma, PDSA).
• Strong vendor management experience.

Skills

• Technical proficiency with SQL, integrations, data structures, or workflow automation tools.
• Strong understanding of clinical workflows, EMR/PIMS functionality, and healthcare operations.
• Experience with PIMS/EHRs.
• Experience in specialty and emergency veterinary healthcare or advanced human healthcare environments.
• Process improvement expertise (Lean, Six Sigma, PDSA).
• Strong vendor management experience.

Benefits

MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K.