Manager, IT Clinical Applications

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated, caring professionals working as a team to deliver the best for the people we serve.

About the role

This IT management position assists in delivering Epic application solutions as well as other 3rd party clinical systems by investigating processes to understand data and communications flow with individual tasks and transactions. The manager fulfills multiple roles throughout the development, implementation, management, and ongoing support of comprehensive clinical information systems.

You will gain knowledge of the Epic EMR software, as well as the organization’s operations and workflow, and work closely with the Epic project team’s application analysts and clinical leaders to translate business needs into EMR functionality. This includes participating in the development of workflows, system configuration, change documentation, and training staff on Epic clinical application functionality.

Additional responsibilities include analyzing procedures and problems within manual/automated healthcare systems, reporting findings, and recommending resolutions. You will stay current with the system and/or application, interface with departmental and external analysts, and employ excellent communication skills when sharing information with users.

You will work independently to complete project tasks, oversee implementation support and maintenance of Epic clinical system software, and perform quality assurance and reviews of new functionality.

Responsibilities

• Deliver Epic application solutions and other 3rd party clinical systems by investigating processes to understand data and communications flow.
• Fulfill multiple roles in the development, implementation, management, and ongoing support of clinical information systems.
• Gain knowledge of Epic EMR software and organizational workflows to translate business needs into EMR functionality.
• Participate in workflow development, system configuration, change documentation, and staff training on Epic clinical applications.
• Analyze procedures and problems within healthcare systems; report findings and recommend resolutions.
• Stay current with system/application updates and interface with departmental and external analysts.
• Oversee implementation support and maintenance of Epic clinical system software.
• Perform quality assurance and review releases of new functionality.
• Communicate effectively with users and work independently to complete project tasks.

Requirements

• Minimum of 5+ years of increasingly responsible management experience, with a focus on Epic application systems in a healthcare environment.
• Experience in project and change management.
• Familiarity with provider and clinical workflow and organizational processes.
• Subject matter expertise in multiple clinical and ancillary application modules/solutions; Epic experience is a plus.
• Strong presentation skills to explain complex clinical systems technology issues clearly and concisely.
• Proficiency in more than two computer environments or platforms.
• Ability to work with a computer terminal for extended periods.
• Ability to handle multiple projects and stressful situations.
• Ability to work independently with minimal supervision and solve problems.
• Excellent technical aptitude, interpersonal, organizational, and communication skills.
• Flexibility and effectiveness in a team environment.

Qualifications

• Minimum Education: Bachelor’s degree and/or related experience.
• Required Certification/Registration: None specified beyond listed requirements.

Physical Requirements

• Travel to multiple facilities is required.
• Works in a clean, well-lighted, heated, or ventilated facility with no routine exposure to hazards.
• Demonstrates full anatomical range of motion to accomplish tasks.
• Visual and aural acuity and finger/hand dexterity to operate computer and office equipment.
• Ability to withstand long periods of sitting, standing, and/or constant walking.
• Ability to lift up to 10 lbs.
• Mental demands include fostering collaborative relationships, working well under pressure, organizing and synthesizing new information, and prioritizing tasks.
• Possesses critical thinking, analytical skills, and flexibility; ability to multi-task.
• Requires detailed attention to work in an environment with uncontrolled interruptions.
• Demonstrates sensitivity to customer needs and expectations.
• May be subject to irregular hours, including evenings or weekends, to participate in operational and community events.

For remote and hybrid-remote positions: If deemed operationally necessary, the position may be required to report in and work on-site.

Pay

Garnet Health System provides a compensation range to comply with New York State law on Salary Transparency in Job Advertisements. The range for this role is $94,497.00–$118,131.00 salaried. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. When determining compensation, several factors may be considered, such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.

Benefits

• Resources to support career growth and professional potential.
• Tuition reimbursement programs for continued education.
• Comprehensive health, dental, and retirement benefits designed to fit individual and family needs.
• Inclusive and diverse team culture that encourages contribution of exceptional talents, skills, and perspectives.