Manager, Clinical Applications

Responsibilities

• Lead Support Engineering Team
• Oversee Incident Management Processes
• Ensure System Reliability and Performance
• Collaborate with Development Teams
• Implement Best Practices for Troubleshooting
• Conduct Regular Training Sessions
• Monitor Key Performance Indicators (KPIs)
• Develop and Maintain Documentation
• Manage Escalated Technical Issues
• Foster a Culture of Continuous Improvement
• Incident Management Problem Solving
• Software Development Life Cycle (SDLC) Team Leadership
• Root Cause Analysis (RCA)
• Technical Documentation
• Customer Support Techniques
• Expert in Agile Methodologies

Qualifications

• Education/Credentials: Bachelor’s Degree in Computer Science or Information Technology from an accredited college or university. 8+ years of experience in design/configuration and implementing healthcare software solutions.
• Experience: 8+ years of experience in managing large scale implementation projects, preferably in a healthcare setting. Allscripts Touchworks experience desired.