Manager Clinical Application Services

We are seeking a dynamic and adaptable professional with strong operational IT knowledge and the ability to effectively partner with a broad range of stakeholders across the organization. The ideal candidate combines leadership capability with a proven ability to navigate changing priorities, build relationships, and drive results in a fast-paced environment. Success in this role requires strong communication skills, corporate professionalism, and the ability to collaborate across both technical and non-technical teams.

About the role

This position leads a team of clinical application analysts responsible for the day-to-day operations and support of clinical applications. The Manager works with leadership and the team to evaluate, plan, design, develop, implement, maintain, support, and train the clinical information systems used at The Children’s Hospital (TCH). Serves as a leader and liaison for key leadership groups in the organization.

This is a hybrid position requiring residency in the state of Colorado. The role supports an on-call rotation and may require weekend or holiday support for incidents and on-call coverage.

Responsibilities

• Provide timely and accurate report of activities and time.
• Maintain ongoing end-user support for applications in area of responsibility.
• Create and sustain a quality team through strong communication and collaboration within the department/division.
• Maintain effectiveness of the team by utilizing individual skill sets to meet specific organizational demands.
• Identify opportunities for personal growth and development within the team.
• Mentor staff to achieve identified goals.
• Assist in plans and guides along with feedback to achieve goals formulated.
• Improve efficiency within the department to lower costs, improve performances, and meet delivery timelines.
• Oversee staff activities in reviewing business/clinical workflow improvement efforts.
• Establish and convey clear priorities, goals, and expectations for the team through effective communication and alignment of priorities within the organization.
• Oversee work by team to maintain adherence to established processes and procedures, accountability to commitments, and achievement of expected outcomes.
• Identify project needs, scope, and estimate resource requirements.
• Plan and manage expectations.
• Under the direction of the department director, identify opportunities for cost savings within the department.
• Participate in budget review and assist in preparation of capital and operating budgets.
• Solicit scoping and pricing from vendors as needed.
• Active participation in department and divisional leadership groups to set vision and goals.
• Assist in aligning team with divisional and organizational priorities.

Requirements

• High School diploma or GED.
• Five (5) years IT experience with preference for healthcare IT experience.
• Epic certification required within four months of hire to maintain employment.

Preferred Qualifications

• Experience partnering with or supporting IT, Strategy, Finance, Legal, and Compliance functions.
• Strong understanding of IT operations and technology-related business processes.
• Experience with Epic systems.
• Demonstrated ability to engage and build credibility with diverse stakeholders at all organizational levels.
• Background in sales, consulting, account management, or other relationship-focused roles.
• Proven leadership skills with the ability to adapt quickly, manage ambiguity, and drive outcomes.
• Strong collaboration, communication, and influencing skills.

Pay

Annual salary range (based on 40 hours worked per week): $126,698.59 to $190,047.88. Pay is dependent on applicant's relevant experience.

Benefits

• Competitive base pay and incentives.
• Paid time off.
• Medical, dental, and vision insurance.
• Company-provided life and disability insurance.
• Paid parental leave.
• 403b employer match (retirement savings).
• Robust wellness program.
• Access to professional development tools, including an education benefit.
• Annual employee bonus program based on organizational performance (paid the following April if goals are met).
• Annual base pay increases based on performance.

Schedule

• 40 hours per week, Monday–Friday, 8am–5pm (hours may vary based on department needs).
• Eligible for benefits (salaried).
• On-call rotation with potential weekend or holiday support for incidents and coverage.