Manager, Clinical Applications Solutions

Job Summary

We are seeking a Manager, Clinical Applications Solutions to lead the design, development, and optimization of end-to-end clinical workflows within our various Clinical Applications, with particular emphasis on our Electronic Health Record (EHR) AthenaOne.

Key Responsibilities

• Lead and mentor a team of Clinical Applications Solutions Specialists
• Oversee the design and optimization of end-to-end workflows within AthenaOne
• Partner with Clinical Leadership and stakeholders to identify high-impact problems and solutions
• Translate business priorities into actionable roadmap items and workflow improvements
• Act as a senior subject matter expert on Clinical Applications tools including AI-native encounters, Population Intelligence, and Quality tools
• Guide evaluation and implementation of Athena Marketplace vendors or third-party solutions
• Ensure solutions are scalable, compliant, and aligned with organizational standards
• Stay current on product releases and ensure team readiness for new features of all supported Clinical Applications
• Collaborate with Product and Clinical Operations to drive continuous improvement
• Oversee development of training materials, job aids, and enablement strategies
• Ensure consistent documentation, governance, and change management practices

Required Skills

• Experience: Minimum of 4–6 years working with Electronic Health Records, preferably AthenaOne
• Experience in clinical workflow design, process improvement, or clinical informatics
• Experience managing teams or leading cross-functional initiatives
• Demonstrated success driving operational or clinical technology improvements
• Strong understanding of healthcare regulatory frameworks (HIPAA, MIPS, HEDIS)
• Expertise in EHR workflows, configuration, and optimization
• Familiarity with integrating or evaluating third-party healthcare technologies, with a strong emphasis on AI tools supplementary sources of patient data
• Strong stakeholder engagement and communication skills with clinical audiences
• Excellent analytical, problem-solving, and process design capabilities
• Ability to operate in a fast-paced, evolving environment
• Strong organizational and prioritization skills aligned to business goals
• Ability to influence cross-functional teams and drive alignment

Desired Behaviors

• Lead and mentor a team of Clinical Applications Solutions Specialists
• Partner with Clinical Leadership and stakeholders to identify high-impact problems and solutions
• Translate business priorities into actionable roadmap items and workflow improvements
• Act as a senior subject matter expert on Clinical Applications tools including AI-native encounters, Population Intelligence, and Quality tools
• Guide evaluation and implementation of Athena Marketplace vendors or third-party solutions
• Ensure solutions are scalable, compliant, and aligned with organizational standards
• Stay current on product releases and ensure team readiness for new features of all supported Clinical Applications
• Collaborate with Product and Clinical Operations to drive continuous improvement
• Oversee development of training materials, job aids, and enablement strategies
• Ensure consistent documentation, governance, and change management practices

Competencies

• Leadership: Builds, mentors, and inspires a high-performing team while fostering accountability and ownership
• Strategic Thinking: Aligns workflow development with organizational goals and long-term vision
• Collaboration: Establishes strong partnerships across Clinical, Product, and Operations teams
• Process & Systems Design: Designs scalable, efficient workflows that improve care delivery and user experience
• Analytical Thinking: Uses data and insights to prioritize opportunities and evaluate impact
• Regulatory Awareness: Ensures all workflows and solutions comply with healthcare standards and policies