Manager, Clinical Solution Development

Job Summary

The Manager, Clinical Solution Development manages a team of Clinical Solution Specialists who are responsible for the deployment of the clinical care model strategies including the development of specific solution description, end-to-end workflow, technology needs, roles and responsibilities, metrics/outcomes, ROI (billing codes, optimization of services), and more for each clinical solution we deliver to patients.

Key Responsibilities

• Plan and implement the various strategies within the clinical care roadmap in partnership with medical leadership
• Lead their team with the support of clinical subject matter experts in the design of individual clinical services
• Partner across all teams to ensure connectivity and deep understanding of the service delivery model that impacts adjacent departments, i.e., revenue cycle management, finance, reporting, etc.

Skills Required

• 5-8+ years of process design and workflow enablement in healthcare solution build and delivery
• Prior experience managing and developing a team responsible for solution process improvement and operational excellence
• Solution playbook development experience
• Strong program and project management experience, including managing a suite of concurrent initiatives and coaching others who are leading initiatives
• Advanced stakeholder management skills, with the ability to influence and align leaders across clinical operations, clinical excellence (clinicians), technology, business, client services, and finance
• Proven ability to leverage data, KPIs, and performance metrics to inform decisions and monitor solution effectiveness
• Experience writing clinical pain points and problem statements to drive technical solutioning
• Strong critical thinking, organizational, and prioritization skills in dynamic, high-growth environments
• Experience with change management and driving adoption across diverse stakeholder groups
• Certification in Project Management Professional (PMP) is preferred
• Bachelor’s degree required and Master’s degree preferred
• Clinical licensure preferred
• Relevant computer skills with systems, applications, and/or platforms, such as MS Project, SharePoint, Smartsheets, Visio, Teams, Excel, Jira
• Willing to travel for ad hoc team meetings and other business meetings

Key Behaviors

• Leadership & Team Management: Leads and motivates a team of Clinical Program Specialists, fostering a collaborative and high-performance culture
• Collaboration & Relationship Building: Builds strong working relationships across departments, including with clinical staff, business partners, and leadership teams
• Adaptability & Flexibility: Thrives in a dynamic, early-stage healthcare company where scope, protocols, and services evolve frequently
• Problem Solving & Innovation: Identifies and addresses challenges in clinical solution delivery and process design, using creative and innovative approaches
• Communication & Influence: Communicates effectively across all levels of the organization, conveying complex ideas and ensuring alignment on goals
• Attention to Detail & Quality Focus: Ensures high-quality execution of clinical programs, paying attention to compliance, performance metrics, and outcomes
• Strategic Thinking: Understands the big picture and aligns clinical program development with the overall company mission and goals
• Decision Making & Accountability: Makes data-driven decisions and takes ownership of the results, holding oneself and the team accountable for outcomes
• Customer-Centric Mindset: Demonstrates a strong focus on the end-user experience, ensuring that clinical solutions meet patient needs and improve health outcomes

Competencies

• Healthcare Process Design & Workflow Engineering: Designs and optimizes healthcare workflows from ideation through implementation and continuous improvement
• Project Management: Effectively manages multiple complex projects with numerous stakeholders and competing priorities
• Clinical Solution Development: Leads prioritization and strategy across clinical solutions and supports or leads design from requirements gathering through implementation and monitoring
• Data Analysis & Decision-Making: Analyzes data to evaluate clinical solution effectiveness, identify trends, and support informed decision-making
• Change Management: Effectively plans and implements changes in clinical workflows, processes, and solutions through proactive leadership engagement
• Regulatory & Compliance Knowledge: Consistently ensures clinical solutions align with healthcare regulations, accreditation standards, and contractual service requirements
• Leadership & Staff Development: Effectively recruits, develops, and supports a high-functioning team
• Technology Proficiency: Demonstrates proficiency in a wide variety of tools (EHR, CRM, Excel, Visio, Jira, and related platforms)
• Financial & ROI Management: Effectively manages financial aspects of clinical program development, including billing optimization, ROI considerations, and cost-effective service delivery
• Customer & Stakeholder Focus: Consistently incorporates patient experience and stakeholder input into solution design