Manager, Clinical Services & Workforce Development

About the role

NKC Health is seeking a Manager of Clinical Services and Workforce Development to join our dynamic team. Reporting to leadership, this role oversees clinical service initiatives and workforce development programs.

Responsibilities

• Oversees execution, development, and KPIs for clinical service initiatives, including population health and system-wide improvement projects.
• Develops and implements orientation programs, training, and professional development for clinical and non-clinical staff.
• Manages the Medical Assistant Academy, including hiring interviews, participant selection, and overall coordination of the training program.
• Rotates through clinics to provide on-site training, conduct skill check-offs, and support preceptors and Academy participants.
• Completes a post-program completion check-in with Academy participants one month after their successful completion.
• Coordinates the orientation of clinical and non-clinical staff, presenting information and incorporating standardized workflows using the EMR.
• Leverages cross-functional teams to enhance training efforts and holds staff accountable for their work.
• Oversees the rollout of technology and processes to implement clinical services, improving patient care and aligning with the organization's strategic plan for Population Health.
• Participates in talent lifecycle management, including recruiting, hiring, onboarding, orientation, mentoring, development, engagement, retention, performance management, and timekeeping for the Population Health team and MA Academy students.

Requirements

• Bachelor’s degree in nursing, with a Master’s degree preferred.
• RN (Registered Nurse) license in the state of Missouri.
• Minimum of 3 years management experience, with 5 years preferred.
• Minimum of 3 years population health experience, with 5 years preferred.
• BLS (Basic Life Support) from AHA.
• A high level of flexibility, adaptability, and organizational skills.
• Excellent verbal and written communication skills, demonstrated by the ability to develop training materials and present group training sessions.
• Strong organizational and prioritization skills, handling multiple tasks concurrently.
• Excellent interpersonal skills, characterized by tact, diplomacy, and articulateness.
• Basic computer skills, self-motivated, and a positive team player who is accountable for own work responsibilities.

Benefits

• Comprehensive benefits package (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Education assistance
• Day shift schedules

Pay

TBD

Schedule

TBD

Qualifications

Equal Opportunity Employer