Manager, Global Change Management

Position Summary

The Manager, Global Change Management, reports to the Associate Director, Global Change Management, and is responsible for coordinating and implementing project-level change management activities related to process, system, and technology changes that support enterprise change initiatives, with a focus on the associate experience.

Responsibilities

• Conducts stakeholders analyses to identify key impacted audience groups and assist in developing engagement strategies.
• Conducts readiness assessments, surveys, and focus groups as needed to gauge associate preparedness and identify resistance as part of the sense and respond listening strategy.
• Makes sure adoption rates and proficiency levels are monitored by developing project KPIs, sharing findings, and recommending interventions as needed.
• Helps build and maintain change champion networks as needed, facilitating project support and feedback loops.
• Collaborates with and supports various cross-functional stakeholders, including key business leaders, through the change journey process.

Qualifications

• Education: BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
• Experience: Minimum of 5 years in change management, HR, or related discipline. Minimum of 2-3 years in project management. Experience supporting change initiatives preferred. Timeshare/hospitality/lodging industry experience a plus.

Attributes/Skills

• Strong writing and communications skills.
• Very high attention to detail with strong critical thinking, reasoning, and problem-solving skills.
• Possesses strong organizational skills and effectively manages multiple tasks by developing systems to organize and track information.
• Must have excellent people skills with a proven ability to quickly build rapport and trust.
• Demonstrates professional demeanor.
• Must be a self-starter and able to work independently while also being a strong, collaborative team player.
• Able to work well in cross-functional team environments.
• Able to successfully handle multiple projects simultaneously.
• Ability to manage up to supervisor, leaders, and other stakeholders on progress, risks, and support.
• Familiarity with change management methodologies (e.g., Prosci, ADKAR) a plus.
• Intermediate level of proficiency in Office 365 suite of applications, especially SharePoint, Viva Engage, and OneDrive.
• Intermediate level of proficiency in Microsoft Word, Excel, and PowerPoint.
• Effective presentation and facilitation skills required.