Manager, Field Reimbursement Services

About the role

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer.

Responsibilities

• Lead a team of field-based reimbursement specialists who provide in-office reimbursement and patient support services in assigned territories
• Manage all administrative, training and performance management duties including weekly 1:1 meetings with FRMs, weekly team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity
• Ensure effective communication and partnership between the field team and home office counterparts, including establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication
• Disseminate client direction across remote team, lead regular team teleconferences and quarterly ride-alongs with individual team members for ongoing training and development
• Provide Field Operations efficiencies and overall innovative ideas to enhance the Field Reimbursement Program; execute on Field Operation projects
• Ensure all SLA and other contractual commitments are met, including team adherence to applicable privacy and compliance obligations
• Work in tandem with Client's Head of Reimbursement Operations to execute client strategic initiatives
• Provide managerial oversight of day-to-day team activities and report results to McKesson Client Services and key Client Contacts
• Partner with Sr. Manager to establish and produce monthly and quarterly client reports
• Manage client expectations regarding delivery of services and provide proactive consultative services on process improvement, revenue generating and cost saving opportunities
• Assist in preparation of and participate in Quarterly Business Reviews to the client
• Partner with FRMs to establish a minimum of two development opportunities to assist in career path, and provide ongoing training and educational opportunities including payer education, conferences, mentorships, billing and coding, and My Learning courses

Qualifications

• 6+ years of reimbursement experience
• 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience
• Experience supporting a Field Reimbursement Team preferred
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
• Proven account management/client management experience, preferably in a pharmacy or healthcare related industry
• Proven experience in direct communication with pharmaceutical clients or stakeholders

Skills

• Collaborative, customer focused, and able to create visible value to client and within the organization
• Ability to develop strong team relationships and bring individuals together to focus on team goals
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
• Detailed understanding and experience with process documentation and improvement
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills

Working Conditions

• Remote, work from home
• Must be able to travel 60-80% (3-4 days a week) via automobile or plane
• Must have a valid driver's license with a clean driving record/MVR
• Possible long periods of sitting and/or keyboard work

Pay

Base Pay Range: $91,600 - $152,600. Additional compensation such as an annual bonus or long-term incentive opportunities may be offered.

Benefits

McKesson offers a competitive compensation package as part of Total Rewards, determined by performance, experience and skills, equity, regular job market evaluations, and geographical markets.