Manager, Field Reimbursement Services
About the role
The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer.
Responsibilities
- Lead a team of field-based reimbursement specialists who provide in-office reimbursement and patient support services in an assigned territory.
- Oversee all administrative, training and performance management duties including weekly 1:1 meetings with FRMs, weekly team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
- Manage overall program operations including staffing, profitability, standard operating procedures, process design, process implementation and process improvements.
- Monitor client SLA agreements to ensure compliance, making staffing and process changes if SLA is not being met.
- Provide effective communication and partnership between the field team and home office counterparts, establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
- Disseminate client direction across remote team, lead regular team teleconferences, and conduct quarterly ride-alongs with individual team members for ongoing training and development.
- Provide Field Operations efficiencies and innovative ideas to enhance the Field Reimbursement Program; execute on Field Operation projects.
- Ensure all SLA and other contractual commitments are met, including team adherence to applicable privacy and compliance obligations.
- Work in tandem with Client's Head of Reimbursement Operations to execute strategic initiatives.
- Provide managerial oversight of day-to-day team activities and report results to McKesson Client Services and key Client Contacts.
- Partner with the Sr. Manager to establish and produce monthly and quarterly reports for the Client.
- Manage client expectations regarding service delivery and provide proactive consultative services on process improvement, revenue generating, and cost saving opportunities.
- Assist in preparation of and participate in Quarterly Business Reviews to outline opportunities for enhancement, growth, and efficiency.
- Partner with FRMs to establish a minimum of two development opportunities to assist in career path; provide ongoing training and educational opportunities including payer education, conferences, mentorships, and billing and coding.
Qualifications
- 6+ years of reimbursement experience
- 2+ years of supervisory experience
- 4-year degree in related field or equivalent experience
Skills
- Collaborative, customer focused, and able to create visible value to client and within the organization
- Ability to develop strong team relationships and bring individuals together to focus on team goals
- Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
- Detailed understanding and experience with process documentation and improvement
- Experience with Microsoft Office Suite
- Excellent verbal and written communication skills
Pay
Base Pay Range: $91,600 - $152,600. Additional compensation such as an annual bonus or long-term incentive opportunities may also be offered.
Schedule & Working Conditions
Remote, work-from-home position. Must be able to travel 60-80% (3-4 days a week) via automobile or plane. Must have a valid driver's license with a clean driving record/MVR. Possible long periods of sitting and/or keyboard work.