Manager, Field Reimbursement Services
About the role
The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer.
Responsibilities
- Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory.
- Responsible for all administrative, training and performance management duties associated with team leadership, including weekly 1:1 meetings with FRMs, weekly FRM team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
- Responsible for the effective communication and partnership between the field team and their home office counterparts, including establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
- Disseminating client direction across remote team, leadership of regular team teleconferences and quarterly ride-a-longs with individual team members for on-going training and development.
- Responsible for providing Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program as a whole, including execution on Field Operation projects.
- Ensuring that all SLA and other contractual commitments are met.
- Responsible for team's adherence to all applicable privacy and compliance obligations.
- Works in tandem with Client's Head of Reimbursement Operations ensuring the execution of Client's strategic initiatives.
- Managerial oversight of day-to-day team activities and reporting of results to McKesson Client Services and key Client Contacts.
- Partners with the Sr. Manager to establish and produce the reports that the Client will receive each month and quarter.
- Manages client expectations regarding delivery of services and provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
- Assists in preparation of and participates in Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
- Responsible for FRM Development: partners with FRM to establish a minimum of two development opportunities to assist in career path, and provides ongoing training and educational opportunities including payer education, conferences, mentorships, billing and coding and My Learning courses.
Qualifications
- 6+ years of reimbursement experience
- 2+ years of supervisory experience
- 4-year degree in related field or equivalent experience
- Experience supporting a Field Reimbursement Team preferred
- Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
- Proven account management/client management experience, preferably in a pharmacy or healthcare related industry
- Proven experience in direct communication with pharmaceutical clients or stakeholders
Skills
- Collaborative, customer focused, and able to create visible value to client and within the organization
- Ability to develop strong team relationships and bring individuals together to focus on team goals
- Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
- Detailed understanding and experience with process documentation and improvement
- Experience with Microsoft Office Suite
- Excellent verbal and written communication skills
Working Conditions
General Office Demands – Remote, WFH
Travel Requirements
Must be able to travel 60-80% (3-4 days a week) via automobile or plane. Must have a valid driver's license with a clean driving record/MVR.
Physical Requirements
Possible long periods of sitting and/or keyboard work.
Pay
Base Pay Range: $87,500 - $145,800. Compensation is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.