Manager, Field Reimbursement Services

About the role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client.

Responsibilities

The primary objective for the Manager, Field Reimbursement role is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer. Additional responsibilities include the overall management of program operations including, but not limited to, staffing, profitability, standard operating procedures, process design, process implementation and process improvements.

• Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory.
• Responsible for all administrative, training and performance management duties associated with team leadership.
• Establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
• Disseminating client direction across remote team, leadership of regular team teleconferences and quarterly ride-a-longs with individual team members for on-going training and development.
• Providing Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program as a whole.
• Ensuring that all SLA and other contractual commitments are met.
• Responsible for team’s adherence to all applicable privacy and compliance obligations.
• Works in tandem with Client’s Head of Reimbursement Operations ensuring the execution of Client’s strategic initiatives.
• Managerial oversight of day-to-day team activities and reporting of results to McKesson Client Services and key Client Contacts.
• Manages client expectations regarding delivery of services and provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
• Assists in preparation of and participates in Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
• Responsible for FRM Development, including establishing development opportunities and providing ongoing training and educational opportunities.

Requirements

The ideal candidate will have 6+ years of reimbursement experience and 2+ years of supervisory experience, as well as a 4-year degree in a related field or equivalent experience.

• Experience supporting a Field Reimbursement Team preferred.
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred.
• Proven account management/client management experience, preferably in a pharmacy or healthcare related industry.
• Proven experience in direct communication with pharmaceutical clients or stakeholders.
• Collaborative, customer focused, and able to create visible value to client and within the organization.
• Ability to develop strong team relationships and bring individuals together to focus on team goals.
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines.
• Detailed understanding and experience with process documentation and improvement.
• Experience with Microsoft Office Suite.
• Excellent verbal and written communication skills.

Working Conditions

This is a remote, work-from-home position that requires 60-80% travel (3-4 days a week) via automobile or plane. A valid driver's license with a clean driving record is required.

Pay

Our Base Pay Range for this position is $87,500 - $145,800. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.