Manager, Field Reimbursement Services

About the role

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day-to-day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, enabling them to successfully engage specialty physician offices and support the manufacturer customer.

Responsibilities

• Lead a team of field-based reimbursement specialists responsible for providing in-office reimbursement and patient support services in an assigned territory
• Handle all administrative, training and performance management duties associated with team leadership, including weekly 1:1 meetings, weekly team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits
• Ensure effective communication and partnership between the field team and home office counterparts, including establishing weekly meetings with client and operations team to maintain consistency in expectations and two-way communication
• Disseminate client direction across the remote team, lead regular team teleconferences and quarterly ride-alongs for ongoing training and development
• Provide Field Operations efficiencies and innovative ideas to enhance the Field Reimbursement Program; execute on Field Operation projects
• Ensure all SLA and other contractual commitments are met; monitor team's adherence to applicable privacy and compliance obligations
• Work in tandem with Client's Head of Reimbursement Operations to execute Client's strategic initiatives
• Provide managerial oversight of day-to-day team activities and report results to McKesson Client Services and key Client Contacts
• Partner with the Sr. Manager to establish and produce monthly and quarterly reports for the Client
• Manage client expectations regarding service delivery; provide proactive consultative services on process improvement, revenue generating and cost saving opportunities
• Assist in preparation of and participate in Quarterly Business Reviews with the client
• Partner with FRMs to establish minimum two development opportunities per team member to assist in career path; provide ongoing training and educational opportunities including payer education, conferences, mentorships, billing and coding, and My Learning courses

Qualifications

• 6+ years of reimbursement experience
• 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience

Skills

• Collaborative, customer focused, able to create visible value to client and within the organization
• Ability to develop strong team relationships and bring individuals together to focus on team goals
• Proven ability to handle multiple projects toward effective solutions according to budget and timelines
• Detailed understanding and experience with process documentation and improvement
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills
• Experience supporting a Field Reimbursement Team preferred
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
• Proven account management/client management experience, preferably in a pharmacy or healthcare related industry
• Proven experience in direct communication with pharmaceutical clients or stakeholders

Working Conditions

• General Office Demands – Remote, WFH
• Must be able to travel 60-80% (3-4 days a week) via automobile or plane
• Must have a valid driver's license with a clean driving record/MVR
• Possible long periods of sitting and/or keyboard work

Pay

Base Pay Range: $87,500 - $145,800. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.