Manager, Field Reimbursement Services
About the role
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Manager, Field Reimbursement Services leads a team of field-based reimbursement managers and oversees day-to-day operations of a field reimbursement program sourced by a pharmaceutical manufacturer client. The role focuses on hiring, developing, coaching, and evaluating the reimbursement team to engage specialty physician offices and support the manufacturer customer. Additional responsibilities include managing program operations such as staffing, profitability, standard operating procedures, process design, implementation, and improvements.
Responsibilities
- Lead a nationwide team of remote-based direct reports, including monitoring activity, performance development, and extensive travel for in-person training and ride-a-longs.
- Interact regularly with the client’s head of Reimbursement Operations and act as a liaison within McKesson to align processes, training, efficiency, and customer satisfaction.
- Provide administrative, training, and performance management duties, including weekly 1:1 meetings, weekly team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
- Ensure effective communication and partnership between the field team and home office counterparts through weekly meetings with the client and operations team.
- Disseminate client direction across the remote team, lead regular team teleconferences, and conduct quarterly ride-a-longs for ongoing training and development.
- Provide field operations efficiencies and innovative ideas to enhance the Field Reimbursement Program, including executing assigned projects.
- Ensure all SLA and contractual commitments are met, with activity measured in FRM SFDC to track adherence and SLA expectations.
- Work with the client’s Head of Reimbursement Operations to execute strategic initiatives and manage day-to-day team activities and reporting to McKesson Client Services and key client contacts.
- Partner with the Sr. Manager to establish and produce monthly and quarterly reports for the client, manage expectations, and provide consultative services on process improvement, revenue-generating, and cost-saving opportunities.
- Assist in preparing and participating in Quarterly Business Reviews to outline opportunities for enhancement, growth, and efficiency.
- Responsible for FRM development, including establishing a minimum of two development opportunities per FRM to assist in career pathing, and providing ongoing training and educational opportunities such as payer education, conferences, mentorships, billing and coding, and My Learning courses.
Minimum Job Qualifications
- 6+ years of reimbursement experience and 2+ years of supervisory experience.
- 4-year degree in a related field or equivalent experience.
- Critical Requirements:
- Experience supporting a Field Reimbursement Team preferred.
- Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred.
- Proven account management/client management experience, preferably in a pharmacy or healthcare-related industry.
- Proven experience in direct communication with pharmaceutical clients or stakeholders.
- Specialized Knowledge/Skills:
- Collaborative, customer-focused, and able to create visible value for the client and within the organization.
- Ability to develop strong team relationships and align individuals toward team goals.
- Proven ability to handle multiple projects effectively, within budget and timelines.
- Detailed understanding and experience with process documentation and improvement.
- Experience with Microsoft Office Suite.
- Excellent verbal and written communication skills.
Working Conditions
- General Office Demands – Remote, WFH.
- Travel Requirements: Must be able to travel 60-80% (3-4 days a week) via automobile or plane. Must have a valid driver's license with a clean driving record/MVR.
- Physical Requirements: Possible long periods of sitting and/or keyboard work.
Pay
Our Base Pay Range for this position is $91,600 - $152,600. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.