Manager, Field Reimbursement Services

About the role

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer. This role will regularly interact with members throughout the Client's organization, primarily with the Client's head of Reimbursement Operations, while also acting as a liaison within McKesson representing the field-based reimbursement team to Client Services, Information Systems, Business Analysts, Quality Assurance and Training to achieve synergy of processes, training, efficiency and ultimately, customer satisfaction.

Responsibilities

• Lead a team of field-based reimbursement specialists who provide in-office reimbursement and patient support services in an assigned territory
• Handle all administrative, training and performance management duties associated with team leadership, including weekly 1:1 meetings with FRMs, weekly FRM team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity
• Ensure effective communication and partnership between the field team and home office counterparts, including establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication
• Disseminate client direction across remote team, lead regular team teleconferences and quarterly ride-alongs with individual team members for ongoing training and development
• Provide Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program, and execute on Field Operation projects
• Ensure all SLA and contractual commitments are met; oversee team's adherence to all applicable privacy and compliance obligations
• Work in tandem with Client's Head of Reimbursement Operations to ensure execution of Client's strategic initiatives
• Provide managerial oversight of day-to-day team activities and report results to McKesson Client Services and key Client Contacts
• Partner with the Sr. Manager to establish and produce monthly and quarterly reports for the Client
• Manage client expectations regarding delivery of services and provide proactive consultative services on process improvement, revenue generating and cost saving opportunities
• Assist in preparation of and participate in Quarterly Business Reviews to the client on the state of their business, outlining opportunities for enhancement, growth, and efficiency
• Partner with FRMs to establish a minimum of two development opportunities to assist in career path; provide ongoing training and educational opportunities including payer education, conferences, mentorships, billing and coding, and My Learning courses

Qualifications

• 6+ years of reimbursement experience
• 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience

Preferred qualifications

• Experience supporting a Field Reimbursement Team preferred
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
• Proven account management/client management experience, preferably in a pharmacy or healthcare related industry
• Proven experience in direct communication with pharmaceutical clients or stakeholders

Skills

• Collaborative, customer focused, and able to create visible value to client and within the organization
• Ability to develop strong team relationships and bring individuals together to focus on team goals
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
• Detailed understanding and experience with process documentation and improvement
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills

Work environment

• General Office Demands – Remote, WFH
• Must be able to travel 60-80% (3-4 days a week) via automobile or plane
• Must have a valid driver's license with a clean driving record/MVR
• Possible long periods of sitting and/or keyboard work

Pay

Base pay range: $91,600 - $152,600. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.