Manager, Field Reimbursement Services

About the role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Responsibilities

• Lead a team of field-based reimbursement managers and oversee day-to-day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client.
• Hire, develop, coach, evaluate, culture-build and lead the reimbursement team to successfully engage specialty physician offices and support the manufacturer customer.
• Manage program operations including staffing, profitability, standard operating procedures, process design, implementation and improvements.
• Monitor client SLA agreements to ensure compliance, making staffing and process changes if SLA is not being met.
• Provide supervisory guidance to a nationwide team of remote-based direct reports, including monitoring activity, performance development and extensive travel for in-person training and ride-a-longs.
• Interact regularly with members throughout the Client’s organization, primarily with the Client’s head of Reimbursement Operations, and act as a liaison within McKesson representing the field-based reimbursement team to Client Services, Information Systems, Business Analysts, Quality Assurance and Training to achieve synergy of processes, training, efficiency and customer satisfaction.
• Lead a team of field-based reimbursement specialists responsible for providing in-office reimbursement and patient support services in an assigned territory.
• Perform all administrative, training and performance management duties associated with team leadership, including weekly 1:1 meetings with FRMs, weekly FRM team meetings, monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
• Serve as the effective communication and partnership between the field team and their home office counterparts, establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
• Disseminate client direction across the remote team, lead regular team teleconferences and conduct quarterly ride-a-longs with individual team members for ongoing training and development.
• Provide field operations efficiencies and innovative ideas to enhance the Field Reimbursement Program, including executing on assigned projects.
• Ensure all SLA and other contractual commitments are met; ensure team adherence to all applicable privacy and compliance obligations as established in the Rules of Engagement document.
• Work in tandem with the Client’s Head of Reimbursement Operations to execute the Client’s strategic initiatives.
• Provide managerial oversight of day-to-day team activities and report results to McKesson Client Services and key Client contacts.
• Partner with the Sr. Manager to establish and produce monthly and quarterly reports for the Client.
• Manage client expectations regarding delivery of services and provide proactive consultative services on process improvement, revenue-generating and cost-saving opportunities.
• Assist in preparation of and participate in Quarterly Business Reviews to the client on the state of their business and outline opportunities for enhancement, growth and efficiency.
• Responsible for FRM development, partnering with FRMs to establish a minimum of two development opportunities to assist in career path, and providing ongoing training and educational opportunities that complement the Field Reimbursement role.

Minimum Job Qualifications

• 6+ years of reimbursement experience and 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience

Critical Requirements

• Experience supporting a Field Reimbursement Team preferred
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred
• Proven account management/client management experience, preferably in a pharmacy or healthcare-related industry
• Proven experience in direct communication with pharmaceutical clients or stakeholders

Specialized Knowledge/Skills

• Collaborative, customer-focused, and able to create visible value to client and within the organization
• Ability to develop strong team relationships and bring individuals together to focus on team goals
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
• Detailed understanding and experience with process documentation and improvement
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills

Working Conditions

• General Office Demands – Remote, WFH

Travel Requirements

• Must be able to travel 60–80% (3–4 days a week) via automobile or plane
• Must have a valid driver’s license with a clean driving record/MVR

Physical Requirements

• Possible long periods of sitting and/or keyboard work

Pay

Our Base Pay Range for this position is $87,500 – $145,800. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.