Manager, Event Tech

POSITION SUMMARY

The PCMA Events team is made up of passionate business event professionals who embrace change and are agile and diverse. We are responsible for designing, driving, executing, and measuring live and digital events that target members, customers, partners, and prospects with the goal of delivering business results. We are an integral, highly valued, highly visible part of PCMA’s team. The Manager, Event Technology will serve as PCMA’s key internal point person for the organization’s core event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting PCMA’s full global event portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as PCMA’s key internal point person and subject matter expert for the organization’s event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting all events across PCMA’s global event portfolio.
• Lead the end-to-end technical build of RainFocus registration sites and Swapcard mobile apps for each event, configuring registration workflows, forms, session data, sponsor/exhibitor listings, and attendee-facing features to align with each event’s specific requirements.
• Develop and maintain detailed specification documents for each event build, translating event and stakeholder requirements into clear, accurate platform configurations.
• Create and maintain Standard Operating Procedures (SOPs) for platform administration, event builds, and troubleshooting, standardizing processes and supporting business continuity across the team.
• Provide hands-on troubleshooting and issue resolution for RainFocus and Swapcard, minimizing disruption to registration, the attendee experience, and event operations.
• Serve as the primary liaison with RainFocus, Swapcard, and other event technology vendors, managing the day-to-day relationship, escalating and resolving issues, and advocating for platform enhancements that benefit PCMA’s events.
• Crosstrain and support other members of the Events team on RainFocus and Swapcard functionality, building team-wide capability, knowledge-sharing, and redundancy.
• Partner with the Events & Experiences team, Marketing, and other internal stakeholders to ensure registration and mobile app builds align with each event’s goals, timelines, and brand standards.
• Monitor platform performance and data integrity throughout the registration and event lifecycle, proactively identifying and resolving issues and recommending process improvements.
• Stay current on RainFocus and Swapcard product updates, new features, and industry event technology trends, recommending improvements to PCMA’s event technology stack.
• Travel on-site to all PCMA events within the North American portfolio to provide live, hands-on platform support and troubleshooting.