Manager, Event Tech

Position Summary

The PCMA Events team is made up of passionate business event professionals who embrace change and are agile and diverse. We are responsible for designing, driving, executing, and measuring live and digital events that target members, customers, partners, and prospects with the goal of delivering business results. We are an integral, highly valued, highly visible part of PCMA’s team. The Manager, Event Technology will serve as PCMA’s key internal point person for the organization’s core event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting PCMA’s full global event portfolio.

About the Role

This position is based at PCMA’s headquarters office in Chicago, Illinois. The Manager, Event Technology’s primary focus is on the end-to-end administration of RainFocus and Swapcard for every event in PCMA’s portfolio, including creating specification documents and SOPs, building out each event’s registration site and mobile app, and providing hands-on troubleshooting and support before, during, and after each event.

Essential Duties And Responsibilities

• Serve as PCMA’s key internal point person and subject matter expert for the organization’s event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting all events across PCMA’s global event portfolio.
• Lead the end-to-end technical build of RainFocus registration sites and Swapcard mobile apps for each event, configuring registration workflows, forms, session data, sponsor/exhibitor listings, and attendee-facing features to align with each event’s specific requirements.
• Create and maintain detailed specification documents for each event build, translating event and stakeholder requirements into clear, accurate platform configurations.
• Develop and maintain Standard Operating Procedures (SOPs) for platform administration, event builds, and troubleshooting, standardizing processes and supporting business continuity across the team.
• Provide hands-on troubleshooting and issue resolution for RainFocus and Swapcard, minimizing disruption to registration, the attendee experience, and event operations.
• Serve as the primary liaison with RainFocus, Swapcard, and other event technology vendors, managing the day-to-day relationship, escalating and resolving issues, and advocating for platform enhancements that benefit PCMA’s events.
• Crosstrain and support other members of the Events team on RainFocus and Swapcard functionality, building team-wide capability, knowledge-sharing, and redundancy.
• Partner with the Events & Experiences team, Marketing, and other internal stakeholders to ensure registration and mobile app builds align with each event’s goals, timelines, and brand standards.
• Monitor platform performance and data integrity throughout the registration and event lifecycle, proactively identifying and resolving issues and recommending process improvements.
• Stay current on RainFocus and Swapcard product updates, new features, and industry event technology trends, recommending improvements to PCMA’s event technology stack.
• Travel on-site to all PCMA events within the North American portfolio to provide live, hands-on platform support and troubleshooting.

Qualifications

• 5+ years of experience in event technology, event operations, or a related field, including hands-on experience administering event registration and/or mobile event app platforms; direct experience with RainFocus and/or Swapcard strongly preferred.
• Bachelor’s degree, or similar experience.
• Demonstrated experience serving as a subject matter expert or platform administrator for an event registration system and/or mobile event app.
• Strong technical aptitude, with the ability to translate event and stakeholder requirements into platform configurations and specification documents.
• Experience creating SOPs, process documentation, or training materials.
• Excellent troubleshooting skills, with the ability to problem-solve calmly and effectively in fast-paced, live-event environments.
• Experience utilizing AI tools to create efficiencies in project management.
• Excellent at collaborating with cross-functional stakeholders of all levels, both internal and external to PCMA, to accomplish event/meeting objectives.
• Excellent written, verbal, and visual presentation skills, with the ability to convey complex, technical topics with simplicity.
• Able to work with a sense of urgency and deliver under tight deadlines/time frames; prioritize workload.
• Data-driven mindset focused on setting and measuring KPIs and platform performance metrics.
• Flexible, agile with the ability to prioritize in a fast-paced and dynamic work environment.
• Experience working in both digital and in-person event environments, with in-depth knowledge of registration and mobile app platform administration.
• Comfortable dealing with ambiguity, with the ability to drive clarity for the team.
• Trustworthy and credible; high-level of integrity and excellent sense of judgment.
• Strong relationship builder, influencer, and acts as a liaison between PCMA and its technology vendors.
• Able to travel as business needs require.