Manager Escrow
Position Overview
The Mountain Home Team Leader is responsible for leading and managing the day-to-day operations of an escrow office or team while driving strategic growth, operational excellence, and team performance. This role provides leadership, coaching, and oversight to team members, ensures compliance with escrow regulations and company standards, and partners with sales and leadership to achieve business objectives. The Team Leader also maintains key customer relationships and contributes to business development efforts to support market growth.
Key Responsibilities
Leadership & Talent Management - Lead, coach, and develop team members to drive performance, accountability, and engagement
Recruit, interview, hire, and onboard talent to build a high-performing team
Carry out regular team meetings, one-on-ones, and performance reviews
Foster a positive, collaborative, and accountable team culture
Operational Management - Oversee daily escrow operations to ensure efficiency, accuracy, and adherence to company policies and procedures
Establish, maintain, and improve standard operating procedures (SOPs) and workflows
Conduct file audits and monitor production to ensure quality and compliance
Ensure compliance with escrow trust accounting standards and regulatory requirements (state and federal)
Coordinate resources, staffing, and priorities across the team
Financial & Business Performance - Manage office performance, including productivity, expenses, and profitability
Maintain and grow relationships with key clients and partners
Ensure delivery of exceptional customer service aligned with company standards
Identify opportunities for market growth and expansion
Represent the company in the community and support engagement initiatives
Risk & Compliance Oversight - Ensure adherence to all company policies, escrow procedures, and regulatory requirements including RESPA and Department of Insurance guidelines
Monitor internal controls and risk management practices
Address and resolve operational or compliance issues proactively
Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners
Required Qualifications
Bachelor’s degree in Business, Marketing, or related field preferred
Minimum 3–5 years of experience in escrow, title, real estate, or related operations
Prior leadership or supervisory experience preferred
Strong business acumen and understanding of operational and financial performance drivers
Demonstrated ability to lead, develop, and motivate teams
Excellent communication, problem-solving, and decision-making skills
Preferred Qualifications
Experience managing escrow operations or a branch office
Strong understanding of escrow workflows, compliance requirements, and trust accounting
Experience driving business growth and managing client relationships
Familiarity with EOS or structured meeting frameworks