Manager Escrow

Key Responsibilities

• Lead and develop the escrow and title team by fostering a culture grounded in accountability, collaboration, and service excellence.
• Provide clear expectations, priorities, and direction to ensure consistent performance, quality, and productivity.
• Recruit, interview, onboard, train, schedule, coach, and develop team members to support both individual and team success.
• Carry out regular team meetings, one-on-ones, and performance evaluations, including recommending compensation adjustments when appropriate.
• Lead and oversee daily operations of the Tri-Cities escrow and title team, ensuring work is completed accurately, timely, and in alignment with company standards.
• Manage team capacity and workload distribution, including cross-training initiatives and staffing planning.
• Collaborate with internal departments and leadership to support business objectives and strategic initiatives.
• Build and maintain strong relationships with internal teams, customers, and external partners.

Required Qualifications

• Demonstrates a business and personal philosophy consistent with TitleOne’s core values and mission.
• Ability to lead teams, manage performance, and resolve conflicts in a professional and effective manner.
• Strong problem-solving skills with the ability to manage multiple priorities and variables.
• Ability to read, analyze, and interpret complex documents and communicate effectively with a variety of audiences.
• Knowledge of industry trends, regulatory requirements, and competitive landscape.
• Strong relationship-building and communication skills with internal and external stakeholders.

Preferred Qualifications

• Prior experience leading escrow and/or title operations teams.
• Experience managing multi-function teams (title and escrow combined operations).
• Familiarity with TitleOne systems, workflows, and operational standards.