Manager, Environmental Svcs, Custodial (62097)

About the Role

Manages the daily operations of Diversus Health’s environmental services and custodial services with a heavy emphasis on customer service, safety, and quality.

Responsibilities

• Manages the daily operations of Diversus Health’s environmental and custodial services.
• Oversees the interviewing and onboarding process of new staff members; ensures completion of new hire training within thirty (30) days of hire.
• Partners with leadership in the development and implementation of workflows and/or processes.
• Develops staff schedules to meet coverage demands and expectations; ensures relief coverage is met.
• Tracks and submits employee time records.
• Performs daily shift inspections and completes required documentation.
• Provides feedback on employee performance; conducts evaluations as outlined by the organization.
• Addresses and resolves customer complaints.
• Ensures that staff are aware of and utilize standard safety practices.
• Ensures adequate disinfection practices are implemented and enforced.
• Establishes and maintains relationships with vendors to ensure contracts are effectively managed, and service agreements are upheld.
• Collaborates with managers and/or Director in the monitoring and tracking of supplies and PPE usage.
• Performs routine site inspections and customer relations to include custodial, safety, grounds, lighting, and general appearance.
• Provides Point of Contact (P.O.C.) for staff, contractors, vendors, and inspections to assist in facilities-related functions as required.

Requirements

• Five (5) years of custodial experience, required.
• Two (2) years of supervisory experience, strongly preferred.
• Valid Driver’s License with MVR that complies with organizational insurance requirements.
• Working knowledge of floor care equipment usage.
• Knowledge of OSHA standards.
• Excellent customer service skills.
• Experience in Custodial Quality Assurance.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to work flexible shifts.
• Experience in estimating and project start-ups.

FLSA Status: EXEMPT – This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay.